Ict Support Apprenticeship

5 days ago


London, United Kingdom Pareto Full time

**ICT Support Apprenticeship**
**Do you have a genuine interest in IT? Are you a good trouble shooter? Are you the ‘go to’ for friends and family having issues with IT?**Well look no further becausehere at Pareto we have range of Digital Apprenticeships Programmes on offer for those with a passion for IT
ICT Support Apprenticeship Package:

- Competitive basic salary of £15-22k (need prior experience to sit at higher salary range)
- A structured advanced apprenticeship programme - you’ll have the opportunity to earn whilst you learn
- Fantastic progression opportunities
- Unique, engaging and vibrant office culture with regular socials and team events
- Pension Scheme options
- Private Healthcare options
- You’ll be enrolled on a nationally recognised programme to learn as you earn, worth in excess of £10k

ICT Support Role:

- Gain a comprehensive knowledge of the company offering and the market they operate
- Play an integral role in providing first class services and support to clients using the
- company’s Agility Software
- Promptly and expertly handle inbound enquiries
- Diagnose system and software faults, understanding how and when to deal with escalations
- Deliver standard training programmes to customers (Classroom and remote)
- Maintain appropriate customer learning records and customer feedback
- Assist with ISO processes and associated tasks

Throughout the duration of the apprenticeship you will receive extensive training that will focus on a variety of different areas, including Computer Fundamentals, Introduction to Networking and Communication in Support.
You’ll need:

- A minimum of GCSEs in Maths and English
- Ideally, you will have some work experience in whatever form
- Likes helping people and excellent problem solving skills
- Interest in IT
- Solid communication skills
- Self-motivated



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