IT Solutions

3 weeks ago

London, United Kingdom LMP Group Full time

The Harefield School is an incredibly exciting place to learn.

You will see through our vision and aims that we are relentlessly ambitious for our students, demanding that staff and students align to the highest level of expectation and aspiration; and that we provide the right learning conditions through which such goals can be achieved. The unique environment and opportunities offered within The School, are the perfect platform upon which to build success.

Apprenticeship Summary:

- Hours: 30 hours per week
- Wage: £6 per hour.
- Qualification: Level 3 IT Solutions Technician
- Provider: LMP Education (Rather 3rd best apprentice provider across the UK)
- LMP Education (Training Provider) Remote online learning style, alongside full time job.
- Training will be delivered in a blended format, with online learning and face to face sessions
taking place in the workplace.
- Must have achieved GCSE Maths and English to grade C/4 or above/ or equivalent.

**Responsibilities**:

- Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role.
- Assist in general administration and support to the ICT - Service Desk Team
- Assist with hardware and software installations.
- Deal with enquiries and to communicate effectively with colleagues, and internal/external personnel.
- To ensure accurate record keeping using IT systems.
- To follow instructions and procedures within the ICT Service.
- To demonstrate a positive, enthusiastic, committed, and flexible attitude towards work, team member, colleagues, and other persons.
- Recognising the importance and benefits of effective team working.
- To work in line with ‘best practice’ ensuring compliance to relevant policies.
- To maintain confidentiality and discretion.

General
- To work with colleagues across the organization as required in support of organizational goals.
- To undertake all training and development initiatives as required.
- To work within Health and Safety guidelines in accordance with the Health and Safety at work Act.
- To undertake any appropriate duties required to meet the school’s need.

Skills and Knowledge
- Holds at least 5 GCSEs (Grades A to C) or equivalent to include English Literature, English Language and Maths
- Good written and verbal communication skills, with an eye for detail
- Competent in using computers and installing software.
- An effective team member
- Good interpersonal skills.
- Ability to maintain professionalism, display patience and politeness.
- Good record keeping skills.
- Good attention to detail

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