Customer Service Coordinator

7 months ago


Newton Abbot, United Kingdom Emmerson Ross Recruitment Full time

**Customer Service Coordinator - Training Operations Team (30 hours, term-time only)**

**Hybrid - Monday to Friday (based in the office every Wednesday, rest of the week working from home)**

Our client helps improve the mental health of children and young people in schools. They do this by providing training for adults working with children, including DfE-accredited training and resources, as well as access to an award-winning profiling, action-planning and progress monitoring tool. This approach can help improve pupil attendance, behaviour and attainment, saving schools, academy trusts and local authorities time and money.

**The position**

The responsibility of the Customer Service Coordinator is to support the business by:

- Scheduling courses throughout the academic year
- Schedule trainers to deliver courses
- Manage our Zoom account to ensure courses are delivered without interruption
- Update business critical reports
- Complete additional administrative duties

**The person**

To be considered for this role, you will have the following attributes:

- Ability to build and develop strong and nurturing relationships with all team members and clients
- Ability to be respectful and inclusive of others
- Demonstrate an optimistic outlook
- Ability to work collaboratively with other internal teams
- Ability to work on own initiative as well as part of a team
- Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

In addition, you are expected to embody their core values which are to be warm-hearted, committed and eager to make a difference, pragmatic, straight-forward and fun

Skills, knowledge and experience:

- Excellent communications skills, both written and verbal
- Be able to manage your time effectively
- Have previous Customer Service experience
- Previous experience using a CRM/LMS system, or similar database
- Attention to detail and a high level of accuracy
- Good working knowledge of Excel, having strong analytical skills and an ability to think proactively
- Be able to work well individually and within a team
- Demonstrate commercial awareness

Desirable:

- Experience in a training or education environment

**Package**
- Salary between £16,000 to £18,000 (based on a 30 hour week)
- Hybrid working - Wednesday working from the office
- Holiday entitlement of 28 days holiday plus bank holidays (36 inclusive), pro rata
- Discretionary annual pay review
- Discretionary annual bonus

**Job Types**: Part-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Expected hours: 30 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Newton Abbot



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