Customer Service Advisor

6 months ago

Newton Abbot, United Kingdom GM Coachwork Ltd Full time

GM Coachwork is one of the UK’s largest vehicle conversion specialists, striving to design, manufacture and deliver accessible transport solutions. We are a privately funded large business employing in excess of 200 people that is currently experiencing an exciting period of growth after recently acquiring a new multi-million pound manufacturing facility and securing a large number of high value nationwide contracts. This is a fantastic opportunity to join a successful, established business in South Devon

As part of our rapid growth within our business, we are looking to recruit a highly motivated Aftersales Co-Ordinator to join a busy team of twenty.

**As an Aftersales Co-ordinator your duties will include but are not limited to**:

- Supporting customers with all vehicle queries and enquiries
- Arranging vehicle servicing and repair appointments
- Plan and coordinate the appointments and engineer's workload, including booking travel & accommodation if required
- Diary management
- Ensuring parts and all equipment needed is available to the engineer
- Ensure all invoices are completed in a timely manner
- Organising follow up appointments if needed
- Liaising between customers & third parties (Motability, main dealers, Kwik Fit, RAC etc) to make, confirm & charge for bookings

**Skills and Experience**
- Excellent spoken and written communication skills
- An understanding of database management
- Dedicated to providing customers with outstanding service.
- Able to prioritise a varied and busy workload
- Due to location of offices you will need your own transport

**Benefits include**:

- Competitive salary and bonus
- Hours: Mon -Friday -8.00am -4:30pm
- Overtime available at time & a half paid for time worked above the basic 40hrs p/wk
- On-site parking
- Annual holiday entitlement in any holiday year is 28 days, inclusive of all public holiday entitlement. Following the completion of 5 years’ continuous service, holiday entitlement will increase by 1 day per year up to a maximum of 33 days inclusive of bank holidays
- RISE Health and Wellbeing Service
- Pension
- Location: Trusham, Newton Abbot

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Newton Abbot, Devon: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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