Customer Service Advisor
4 months ago
GM Coachwork is one of the UK’s largest vehicle conversion specialists, striving to design, manufacture and deliver accessible transport solutions. We are a privately funded large business employing in excess of 200 people that is currently experiencing an exciting period of growth after recently acquiring a new multi-million pound manufacturing facility and securing a large number of high value nationwide contracts. This is a fantastic opportunity to join a successful, established business in South Devon
As part of our rapid growth within our business, we are looking to recruit a highly motivated Aftersales Co-Ordinator to join a busy team of twenty.
**As an Aftersales Co-ordinator your duties will include but are not limited to**:
- Supporting customers with all vehicle queries and enquiries
- Arranging vehicle servicing and repair appointments
- Plan and coordinate the appointments and engineer's workload, including booking travel & accommodation if required
- Diary management
- Ensuring parts and all equipment needed is available to the engineer
- Ensure all invoices are completed in a timely manner
- Organising follow up appointments if needed
- Liaising between customers & third parties (Motability, main dealers, Kwik Fit, RAC etc) to make, confirm & charge for bookings
**Skills and Experience**
- Excellent spoken and written communication skills
- An understanding of database management
- Dedicated to providing customers with outstanding service.
- Able to prioritise a varied and busy workload
- Due to location of offices you will need your own transport
**Benefits include**:
- Competitive salary and bonus
- Hours: Mon -Friday -8.00am -4:30pm
- Overtime available at time & a half paid for time worked above the basic 40hrs p/wk
- On-site parking
- Annual holiday entitlement in any holiday year is 28 days, inclusive of all public holiday entitlement. Following the completion of 5 years’ continuous service, holiday entitlement will increase by 1 day per year up to a maximum of 33 days inclusive of bank holidays
- RISE Health and Wellbeing Service
- Pension
- Location: Trusham, Newton Abbot
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Newton Abbot, Devon: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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