Customer Service Representative

6 months ago


Newton Abbot, United Kingdom Murray (Plymouth) Ltd Full time

**Customer Service Advisor**

Murray Volkswagen are currently recruiting for a Customer Service Advisor at our Newton Abbot Retailer.

You will need to be capable of delivering high levels of customer satisfaction both face to face and over the telephone whilst coping with the pressures of a busy and demanding environment.

You will be familiar working with i-pads, video and all the technology used within the modern-day service department.

Responsibilities associated with the role will include:

- Meeting/Greeting customers face to face and over the phone
- Booking vehicles in
- Keeping customers fully informed
- Obtaining necessary authorisation
- Liaising with the workshop and other internal departments.
- Passing on technical detail to customers

This is a varied and challenging role that requires excellent communication skills and a genuine interest in delivering an exceptional customer experience.

The benefits of working within the Murray Group include:

- Health Cash Plan
- Life Insurance
- Company Pension Scheme
- Retailer car scheme
- 31 days+ holiday
- Bike to Work scheme
- Purchase Direct savings website

**Job Types**: Permanent, Full-time

**Salary**: From £26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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