Customer Service and Delivery Coordinator

1 month ago


Newton Abbot, Devon, United Kingdom Tameside Community Safety Partnership Full time

Job Summary:

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This role offers an exciting opportunity to lead our Customer Services Team in delivering a high-quality service to residents of Tameside.

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As the Team Leader, you will be responsible for the operational delivery of customer services, providing advice and information on a range of enquiries including housing benefit and council tax.

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We are seeking a committed and well-motivated individual with excellent communication skills, who can use initiative and think on their feet.

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The ideal candidate will have experience in supervising teams and providing excellent customer service. They must also be able to work as part of a friendly team and support customers through various channels, including telephone, face-to-face, email, and web chat.

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In this role, you will contribute to achieving the Council's vision of Starting Well, Living Well, and Ageing Well in Tameside.

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Key Responsibilities:

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  • Lead the Customer Services Team in delivering a high-quality service to residents of Tameside">
  • Provide advice and information on a range of enquiries, including housing benefit and council tax">
  • Supervise team members and provide guidance and support where needed">
  • Work collaboratively with other departments to achieve shared goals">
  • Develop and implement processes to improve customer satisfaction and outcomes">
    • ">

Salary:

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The salary for this role is estimated to be between £30,060 - £32,654 per annum, based on SCP 17-22.

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Working Hours:

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The working hours for this role are 36 hours per week, Monday to Friday.

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Location:

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The base location for this role is Tameside One, Ashton-under-Lyne.

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About You:

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To succeed in this role, you should have:

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  • ">
  • Excellent communication and interpersonal skills">
  • A strong ability to lead and motivate a team">
  • Experience in supervising teams and providing excellent customer service">
  • A good understanding of customer service principles and practices">
  • The ability to work in a fast-paced environment and manage competing priorities">
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Tamsides Community Safety Partnership Values:

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We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage.

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Contact Information:

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Please note that we do not accept applications via email or post. All applications must be submitted through our online portal.



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