Facilities Helpdesk Co-ordinator

3 weeks ago


Daventry, United Kingdom National Care Group Full time

**Job Description**:
**Facilities Helpdesk Co-ordinator**
37.5hrs per week available
£20,475 per annum

**Estates Department Facilities Helpdesk Co-ordinator.**

The National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. We work closely with the people we support, their family members, local authorities, and care providers to provide high quality, person-centred support across supported living, residential care, outreach, home support, and day services. The Estates Department is responsible for the delivery of reactive, planned and compliance works to sixty-five residential locations.

Reporting to the Head of Estates and Procurement, via the Helpdesk Team Leader,

the main focus of this role will be to support the daily service delivery of The Estates department. Co-ordinators support this by providing back-office administration support using Excel, Word, Power Point, Outlook and bespoke CAFM systems. The role will also involve Speaking to our customers, liaising with contractors, raising reactive work orders and providing excellent customer service. Based at our Daventry office you will work from home on Mondays and Fridays and be office-based Tuesday to Thursday.

**Main Duties**:

- Reactive & planned works job logging & processing. (via our computer software packages)
- Compliance works job logging & processing.
- Field based staff administration support.
- Quoted works administration.
- Handling of NCG Contractors and Onboarding new contractors.
- PPM (Planned preventative maintenance) administration.
- Preparation of departmental and contractor performance reports. (KPI’s)
- Accurate file keeping.
- Assist in the preparation of Health and Safety documentation and information for services within the group.
- Any other reasonable request as deemed necessary by the department head.

Occasional care site visits and visits to other NCG office locations

**Desired Skills**:

- High standards of accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Extensive I.T skills. Competent in Microsoft Office (Outlook, Word and Excel).
- Strong organisational skills with a systematic approach to problem solving.
- Excellent time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved.
- Organisational and time management skills with the ability to multitask within a demanding office environment.
- Good interpersonal skills, confident and professional telephone manner.
- Excellent customer service skills.
- Able to understand and follow instructions & policies.
- Full U.K driving license.

**Personal Attributes**:

- A team player with a positive outlook and strong work ethic.
- The ability to use own initiative and know when to seek advice.
- Always acts with professional integrity.
- Committed to high standards of quality and seeks to improve / add value to systems and processes.
- Ability to work under pressure to tight deadlines.
- Ability to develop and maintain strong, effective, and professional working relationships.
- Flexibility in working hours when necessary.
- Treat people fairly and respectfully.

**Rewards and Apply**:
In return for you hard work, you will receive a competitive rate of £20,475.00.

(After successful probation period) per annum plus Benefits.

**If you have the skills and experience to join our team, we want to hear from you



  • Daventry, United Kingdom National Care Group Full time

    **Job Description**: **Estates Department - Facilities Helpdesk Co-ordinator.** The National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. We work closely with the people we support, their family members, local authorities, and care providers to provide high quality, person-centred...


  • Daventry, United Kingdom National Care Group Full time

    **Job Description**: **Estates Department - Facilities Helpdesk Co-ordinator.** The National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. We work closely with the people we support, their family members, local authorities, and care providers to provide high quality, person-centred...


  • Daventry, United Kingdom Robertson Group Full time

    Overview: **People, Initiative, Pride. We see more than service.** **Helpdesk & Facilities Management Coordinator** Location: Danetre Hospital, Daventry Contract type: Full - time, permanent. Hours: 38.75 hours per week, Monday to Friday Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough...


  • Daventry, United Kingdom National Trust Full time

    If you enjoy being part of a team which cares for and maintains glorious mansions and halls, keeping them an attractive tourist location, this role would be perfect for you. **What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).** You'll be joining a small team who look after all the compliance...


  • Daventry, United Kingdom National Trust Full time

    If you enjoy being part of a team which cares for and maintains glorious mansions and halls, keeping them an attractive tourist location, this role would be perfect for you. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1800...


  • Daventry, United Kingdom National Care Group Full time

    **Job Description**: **Estates Department Helpdesk Team Leader.** National Care Group (NCG) is a leading provider of care and support services to adults throughout England and Wales. We work closely with the people we support, their family members, local authorities and commissioners to provide high-quality, person-centred support across the following...


  • Daventry, Northamptonshire, United Kingdom National Care Group Full time

    Job Description:Estates Department Helpdesk Team Leader.National Care Group (NCG) is a leading provider of care and support services to adults throughout England and Wales. We work closely with the people we support, their family members, local authorities and commissioners to provide high-quality, person-centred support across the following services:...


  • Daventry, United Kingdom Staverton Park Hotel & Golf Full time

    Staverton Park Hotel & Golf Club boasts 247 bedrooms along with 61 bright and airy event spaces perfect for conferences, meetings and events. Our County Suite is an ideal backdrop for weddings and special events. There is also a leisure club with heated indoor swimming pool and sauna and a PGA European-tour standard 18-hole golf course in our...


  • Daventry, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments...


  • Daventry, Northamptonshire, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over...


  • Daventry, United Kingdom 300 North Limited Full time

    **Role**: Facilities Administrator **Location**: Daventry **Salary**: £25,000 per annum **Package**: Full-time, permanent Monday to Friday 38.75 hours per week 25 days holiday per annum plus bank holidays Rewards and benefits Health & Wellbeing and Life Management support for you and your family Pension **Purpose of the role**: Our client is a...

  • Office Cleaner

    1 month ago


    Daventry, United Kingdom The Recruitment Co. Full time

    We are recruiting for an Office Cleaner to work at offices based in Daventry. Main Responsibilities:You will support the general facility operations ensuring that the highest standards of cleanliness are maintained.To undertake general cleaning duties including cleaning of floors, toilets, windows, furniture and fittings, emptying bins and other receptacles...

  • Office Cleaner

    5 days ago


    Daventry, United Kingdom The Recruitment Co. Full time

    We are recruiting for an Office Cleaner to work at offices based in Daventry. Main Responsibilities:You will support the general facility operations ensuring that the highest standards of cleanliness are maintained.To undertake general cleaning duties including cleaning of floors, toilets, windows, furniture and fittings, emptying bins and other...


  • Daventry, United Kingdom Skillnet Ltd Full time

    Due to company expansion we are now looking for a Programme Support Coordinator at our new site in Daventry The main purpose of this role will be customer service, reception, facilities and canteen activities which will include: - Meeting and greeting learners into the training centre - Training-Co-Ordinator - Provide refreshments and lunch to learners...


  • Daventry, United Kingdom Skillnet Ltd Full time

    Due to company expansion we are now looking for a Programme Support Coordinator at our new site in Daventry The main purpose of this role will be customer service, reception, facilities and canteen activities which will include: - Meeting and greeting learners into the training centre - Training-Co-Ordinator - Provide refreshments and lunch to learners...


  • Daventry, United Kingdom Skillnet Ltd Full time

    Due to company expansion we are now looking for a Programme Support Coordinator at our new site in Daventry The main purpose of this role will be customer service, reception, facilities and canteen activities which will include: - Meeting and greeting learners into the training centre - Training-Co-Ordinator - Provide refreshments and lunch to learners...

  • Receptionist

    1 month ago


    Daventry, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    An opportunity has arisen for a motivated and dedicated individual to join our team. Committed to providing an efficient and effective front-line service in our Reception based at Danetre Hospital, Daventry. The successful applicant must be reliable, able to work flexibly and be committed to providing a quality service. A professional telephone manner and...

  • Production Operative

    1 month ago


    Daventry, United Kingdom Bridge of Hope Full time

    **_ Production Operative _** **_Daventry_** **_Temporary Ongoing_** **_Working hours 9am-5pm Monday to Friday _** **£11.44 per hour** **General Duties** - Consolidation of partial pallets of finished goods to required customer orders. - Assisting goods in, when off-loading of large deliveries of raw material, including container deliveries, placing raw...

  • Finance Manager

    3 weeks ago


    Daventry, United Kingdom Robert Half Full time

    Robert Half are recruiting for sports company based in Daventry to recruit for a very hands on Qualified Accountant to lead a small Finance function as Finance Manager reporting directly into the MD - office based with flexible start and finish times.Finance ManagerOverall Management of Finance functionsOverall Management of Finance policies and...

  • Finance Manager

    1 month ago


    Daventry, United Kingdom Robert Half Full time

    Robert Half are recruiting for sports company based in Daventry to recruit for a Finance Manager based in the office. Finance Manager Overall Management of Finance functionsOverall Management of Finance policies and ProceduresManage processes and controls within FinanceEnsure company compliance with group guidelines and UK Accounting standardsTo work with...