Programme Support Administrator

5 months ago

Daventry, United Kingdom Skillnet Ltd Full time

Due to company expansion we are now looking for a Programme Support Coordinator at our new site in Daventry

The main purpose of this role will be customer service, reception, facilities and canteen activities which will include:

- Meeting and greeting learners into the training centre
- Training-Co-Ordinator
- Provide refreshments and lunch to learners each day
- Book accommodation for learners
- Support the Programme Support department when required with general administration.
- Complete daily attendance registers
- Ensuring that the building facilities are all in working order at all times

**Key competencies required for the role**
- Demonstrable experience as an office assistant or relevant
- Outstanding communication and interpersonal abilities
- Attention to detail is essential to achieve the level of thoroughness and accuracy required
- Excellent organisational and interpersonal skills
- Familiarity with office management policy and procedures
- Excellent knowledge of MS Office
- Experience of managing customer and client expectations
- Excellent timekeeping, administrative and organisational skills are essential

**Personal Qualities**
- Excellent relationship builder
- Highly process driven
- Proactive approach to problem identification and resolution
- Able to work with and through people / people focused
- Customer focused
- Able to balance conflicting priorities and respond to deadlines
- Able to work under pressure
- Attention to detail
- Resilient and tenacious
- Flexible
- Adaptable
- Professional image
- Team player
- Integrity
- Enthusiastic and willingness to learn
- Keen to develop own skills
- Excellent communicator, both written and verbal
- Able to work under own initiative
- Able to effectively plan and organise

**Essential**
- Excellent written and verbal communication skills
- Excellent IT skills
- Ability to maintain strict confidentiality in all aspects of employment
- Ability to operate sensitively and effectively with a wide range of learners, clients and internal colleagues

**Qualification**
- GCSE or equivalent
- Level 2 Mathematics and English (Grades 4 or above)
- Level 1 Food Hygiene Certificate (training can be arranged where required)

Skillnet is an equal opportunities employer.

**Our Safeguarding Commitment**

Skillnet places the highest importance on Safeguarding and Prevent, and the safety and wellbeing of our learners is paramount. This policy sets out our commitment to safeguard and promote the wellbeing of our learners by listening, supporting and respecting learners, and prevent young people and vulnerable adults becoming the victims of abuse, neglect, or radicalisation. It does this in several ways:
Identify a director and a member of the Senior Management Team for the overall responsibility for Safeguarding our learners.
- To maintain a Safeguarding and Prevent Risk Assessment and Action Plan that identifies risks and highlight actions taken to protect learners.
- By education and training to develop all learners’ resilience to abuse and radicalisation, to know how to stay safe on and offline and to develop the skills needed to keep themselves safe.
- By establishing an induction training programme that includes detailed Safeguarding and Prevent modules for both learners and staff.
- To adhere to IT security policies and practices and review regularly to encourage safe working practices for all.
- To keep colleagues well-informed with updates about Safeguarding and Prevent delivered through frequent 121’s, team meetings and hot topics.
- Confidentiality - we will only share private and sensitive information about a learner when it is in the best interests to do so, e.g. if there is a Safeguarding concern.

**Regulated Activity**

**DBS Check**

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

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