Helpdesk/facilities Co-ordinator

4 months ago

Daventry, United Kingdom Robertson Group Full time

Overview:
**People, Initiative, Pride. We see more than service.**

**Helpdesk & Facilities Management Coordinator**

Location: Danetre Hospital, Daventry

Contract type: Full
- time, permanent.

Hours: 38.75 hours per week, Monday to Friday

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Helpdesk & Facilities Coordinator, you’ll be part of a team that’s doing incredible things - for ourselves, for the partners we work with, and for a truly sustainable future.

Your new role:
**About the role**:
In your new role, you will support the Hard Services Manager where required with client relations and subcontractor management, with a motivation to continuously improve core aspects of the operation and quality of service. You will produce reports on performance, support the contract with jeopardy management, produce client reports with clear review of the commercial mitigation on reactive tasks.

**Key responsibilities include**:

- Deliver and monitor the Service Delivery Plans and KPIs.
- Focus on identification of correct problem codes, effective task diagnosis, and detailed updating of concept notes.
- Assist the Senior Contract Manager with budgeting and the development of contract specific budgets on an annual basis, ensuring that efficiencies are identified with a view to maintaining and improving margins.
- Management of Helpdesk reactive task volumes, with focused support for site teams where required.
- Ensuring detailed communications liaising with contractors for PPM and reactive works. This will include facilitating detailed planned works schedules with the Hard Services Manager and the coordination of all associated documentation.
- Support with regional administrative tasks as and when required by the Regional Operations Manager and or Regional Support Manager, including but not limited to data cleanse activities, compliance documentation reviews and internal audits.

**About you**:
You will have previous experience in an administrative role, ideally within a Facilities Management of Helpdesk / Scheduler type position. You'll have a methodical approach to your own task management and be able to use your initiative to find solutions.

What's in it for me:
**Working the Robertson Way**

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means

**We listen**

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

**We are professional**

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

**We take responsibility**

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

**We are determined to succeed**

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

**We are one team**

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

**What’s in it for you?**

In return, we offer a wide range of rewards and benefits, including 33 days annual leave. You’ll also be able to make the most of a range of brilliant extras such as Health & Wellbeing and Life Management Support for you and your family.

When it comes to diversity and inclusion, we’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included and where we can all be our authentic selves.

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.

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