Customer Advocate

6 months ago

Birmingham, United Kingdom Aptean Full time

Overview:
**Location: Birmingham, UK**

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 2,400 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

Are you ready for what’s next, now? We are At Aptean you can be part of a dynamic, high growth organization. Our fast-paced environment and dynamic departments are eager for a mover and shaker to step into this role and become an integral part of their team.

**About the Role**

The Customer Advocate (CA) role is a key contributor on the Renewals team. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation pricing options, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork.

The CAs role is to drive and manage the renewal pipeline. Additionally, the CA works directly with the Renewals Analyst (RA) to ensure timely and efficient renewals processing, while working cross-functionally with Business Leaders and Account Management to solicit updates and feedback on deliverables related to renewals processing closures.

The CA is also expected to gain a understanding of their customer base’s pain points and how Aptean can bring them additional value and modernize their business by utilizing the Sales & Support Team and identify internal opportunities where applicable.

The CA will assist in negotiating and evaluating Customer requests to the wider business as well as advocating our Aptean Value Proposition and the business to our Customers and Channel Partners.
- Works closely with the Renewals Analyst to ensure all renewal lifecycle milestones are met and that accounts are updated appropriately when opportunities are lost.
- Manages and initiates the negotiation process in conjunction with the business leader to bring successful closure to all renewals and facilitate resolution on all quote rejection matters. Account management and other business functions will provide support as necessary
- Work cross-functionally as required with business partners in sales, legal, finance, etc. to resolve issues raised by customers or partners related to services renewals
- Ensure all maintenance renewal activities are tracked, data auditing is conducted, and defined processes and systems are followed.
- Take ownership of their product lines or assigned accounts as well as supporting the wider team and share best practice.
- Seeks to learn the relationships with the customers/partners assigned to them with regard to their contracts for maintenance and support, ensuring good communications and high customer retention
- Provide feedback to further define internal Renewal Operations processes
- Perform other related duties as assigned or requested. Aptean reserves the right to add or change duties at any time.

**About you**
- Motivated, goal oriented and able to work independently
- Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization and external customers.
- Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
- Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals
- Experience in working with and understanding contracts and legal negotiations is a plus.
- Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting. Pragmatic decision making where exceptions are required
- Identifies and communicates improvements
- Understand Business requirements and support change and policies internally and externally.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” - TVN Reddy

  • Customer Success Advocate

    2 weeks ago

    Birmingham, Birmingham, United Kingdom InterQuest Group Full time

    Job OverviewWe are currently recruiting for a Customer Success Advocate based in Birmingham who will focus on enhancing the experience of our customers to drive customer satisfaction and retention.

  • Strategic Account Development Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom The Advocate Group Full time

    About The Advocate GroupWe are seeking a highly skilled Senior National Account Manager to join our team at The Advocate Group, a leading BWS company in the FMCG industry.Your primary focus will be on managing and developing key accounts, including Co-op, Nisa, and other convenience customers, to drive brand presence and profit growth.Key...

  • Manufacturing Advocate

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Autodesk Full time

    About the RoleWe are seeking a highly skilled and experienced Manufacturing Advocate to join our team at Autodesk. As a key member of our customer advocacy team, you will play a vital role in shaping the future of smart product development by working closely with customers to drive adoption of new technology and workflows.The ideal candidate will have 2+...

  • Fusion Manufacturing Advocate

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Autodesk Full time

    About the Role: We're seeking an experienced Fusion Manufacturing Advocate to join our team at Autodesk. As a Customer Advocacy Manager, you'll play a key role in ensuring the success of our customers by maximising the quality of future software releases and putting our users' perspectives at the centre of our decisions. Responsibilities:Connect and engage...

  • Strategic Account Development Manager

    1 week ago

    Birmingham, Birmingham, United Kingdom The Advocate Group Full time

    Company OverviewThe Advocate Group is a leading search and selection business providing top talent to the consumer products sector.SalaryAn estimated salary of £60,000 - £80,000 per annum, depending on experience, plus bonus car or car allowance.Job DescriptionThis is an exciting opportunity for a results-driven individual with strong experience in...

  • Talent Development Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Advocate Group Full time

    Company OverviewThe Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors, dedicated to connecting top talent with exciting opportunities.SalaryAn estimated salary for this role is £47,500 per annum, commensurate with experience.Job DescriptionWe are seeking an exceptional Learning & Development Manager to join our...

  • Senior Sales Account Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom The Advocate Group Full time

    Senior National Account Manager – ConvenienceAs a Senior National Account Manager with The Advocate Group, you will be responsible for managing and strategically developing key accounts in the convenience and cash & carry sector.Key Responsibilities:Manage and nurture key customer accounts through regular contact with buyers and other stakeholders.Drive...

  • Key Account Manufacturing Advocate

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Autodesk Full time

    About the RoleWe are seeking a Key Account Manufacturing Advocate to join our team. In this role, you will play a key part in ensuring the success of our customers by maximising the quality of future software releases and putting their perspectives at the centre of our decisions.ResponsibilitiesYou will connect and engage with Fusion Manufacturing customers...

  • Professional Training Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Advocate Group Full time

    Company OverviewThe Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.Job DescriptionWe're seeking a highly skilled...

  • Customer Advisor

    5 months ago

    Birmingham, United Kingdom Stellantis &You Full time

    **This is based in our Birmingham North Dealership**:57 Tyburn Rd, Erdington, Birmingham B24 9NY **Our success starts with yours! Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in...

  • Customer Advisor

    6 months ago

    Birmingham, United Kingdom Stellantis &You Full time

    **This is based in our Birmingham North Dealership**:57 Tyburn Rd, Erdington, Birmingham B24 9NY **Our success starts with yours! Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in...

  • Customer Advisor

    6 months ago

    Birmingham, United Kingdom Stellantis &You Full time

    **This is based in our Birmingham Central Dealership**:_100 SMALL HEATH HIGHWAY, Birmingham, B10 0BT_ **Our success starts with yours! Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe...

  • Customer Experience Specialist

    5 months ago

    Birmingham, United Kingdom Hart Training and Recruitment Full time

    Do you have an interest in live music, festivals and events? Are you ready to take your career to the next level in an exhilarating industry? Our client is recruiting for a Customer Experience Specialist to join their team based in the vibrant area of Digbeth, Birmingham. Benefits include an annual bonus of up to 15% of your basic salary depending on...

  • Customer Operations Representative, Natwest Rooster

    6 months ago

    Birmingham, United Kingdom NatWest Group Full time

    **Customer Service & Operations**, **Customer**: **Customer Operations Representative, NatWest Rooster Money**: Birmingham, United Kingdom Permanent Part Time R-00225668 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the...

  • Customer Support Officer

    5 months ago

    Birmingham, United Kingdom Shaw Trust Full time

    “Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.” At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down...

  • Customer Success Manager

    4 weeks ago

    Birmingham, United Kingdom SnooprID Ltd Full time

    About The Company:My client is a leading SaaS provider dedicated to delivering innovative cyber solutions that empowers both upper Mid-Market & Enterprise customers to achieve their goals. They pride themselves on a strategic and customer-centric approach, striving to foster long-lasting partnerships with their Tier one International base of customers. As...

  • Customer Assistant

    4 weeks ago

    Birmingham, United Kingdom Buzz Bingo Full time

    Customer Assistant - Birmingham, West Midlands Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!***Kitchen experience required for this role***Join us as a Customer Assistant in our Kingsbury Road Club offering a...

  • Customer Assistant

    1 month ago

    Birmingham, United Kingdom Buzz Bingo Full time

    Customer Assistant - Birmingham, West Midlands Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!***Kitchen experience required for this role***Join us as a Customer Assistant in our Kingsbury Road Club offering a...

  • Customer Development Executive

    3 months ago

    Birmingham, United Kingdom McCurrach Full time

    Overview Customer Development Executive – Britvic Location – Birmingham & Surrounding areas (Ideal postcode B5 ) Permanent ,Full time – 40 hours per week Salary £29,750 basic + 20% Bonus Ready to supercharge your Sales career? Passionate about the biggest and best soft drinks brands? At Britvic, we’re on a journey to become...

  • Warehouse Operations Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Advocate Group Full time

    Sr. Operations Manager - WarehouseKey Responsibilities:Strategic Planning: Develop and implement operational strategies to enhance efficiency and productivity.Inventory Management: Oversee inventory control processes to ensure accuracy and minimize losses.Process Improvement: Analyze current processes and identify areas for improvement to streamline...