Customer Support Officer

5 months ago

Birmingham, United Kingdom Shaw Trust Full time

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

Embark on an exciting career journey as a Customer Support Officer within the innovative Restart program. This role is at the forefront of our mission to support individuals in their quest for employment. As a Customer Support Officer, your primary role is to ensure seamless referrals from Job Centre Plus (JCP), provide exceptional customer service, and assist participants in their journey to find meaningful work. You will be the crucial link that connects participants with the program, conducting eligibility checks, and kickstarting the process through triage assessments. Your role involves meticulous record-keeping and impactful reporting.

**Essential**:
**You will have**:
Demonstrable experience of successfully working to targets

Experience delivering excellent customer service

Outstanding interpersonal, communication and customer service skills

Download the Job Description for full details.

**Location**:
You will be home based

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday

2 days paid volunteering leave each year

An enhanced pension scheme after 6 months

Life Assurance at 3 times your annual salary rate

Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes

Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)

Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.

We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.

Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

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