Customer Success Manager

4 weeks ago

Birmingham, United Kingdom SnooprID Ltd Full time

About The Company:

My client is a leading SaaS provider dedicated to delivering innovative cyber solutions that empowers both upper Mid-Market & Enterprise customers to achieve their goals. They pride themselves on a strategic and customer-centric approach, striving to foster long-lasting partnerships with their Tier one International base of customers. As they continue to expand their presence in Europe, they are looking for a scaling and ambitious Customer Success Manager to join their dynamic team in Europe, being based remotely out of the UK.


Job Overview:

As a technically orietated Customer Success Manager, you will play a pivotal role in ensuring clients derive maximum value from their solutions. You will be responsible for building strong relationships with key stakeholders (typically Senior Management), driving product adoption, and identifying opportunities for growth and enhancement within a base of MM & Enterprise accounts throughout Europe. This role requires a blend of technical alignment (CyberTech SME), consultative customer management, business development and exceptional interpersonal skills.


Key Responsibilities:

  • Customer Relationship Management:

Develop and maintain strong relationships with key stakeholders across various accounts, serving as the primary point of contact for mid-tier customer engagements.

  • Onboarding and Adoption:

Lead the ongoing CS process for new and expansion clients per above, ensuring a seamless transition and optimal product utilisation. Monitor customer engagement to promote product adoption and usage.

  • Ongoing Planning:

Collaborate with customers to understand their business objectives and align solutions to meet their needs, crafting tailored success plans that drive measurable outcomes.

  • Proactive Support:

Provide technical ongoing support and guidance, addressing client concerns and challenges promptly and identifying and mitigating risks to ensure greater customer satisfaction.

  • Data Analysis and Reporting:

Analyse customer data and usage metrics to identify trends, insights, and opportunities for improvement, presenting findings and recommendations to clients to drive continuous growth & adoption.

  • Cross-Functional Collaboration:

Work closely with Solutions Architects, sales, product, and marketing teams to communicate customer feedback being an SME and technical advocate for product enhancements, and contribute to the overall customer experience.

  • Renewals and Upsells:

Support the renewal process and identify opportunities for upselling additional solutions or features that align with client goals.


Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field.
  • 3+ years of experience in Customer Success or Technical Account Management within the Enterprise B2B (SaaS) CyberTech industry.
  • Technical skills around Python, JavaScript or Powershell and can converse on technical matters
  • Proven track record of managing customer relationships and driving product adoption, managing a book of business of $2.5M ARR+.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Self-motivated, driven, energetic and able to work independently in a remote environment within the UK and across Europe.
  • Proficiency in CRM tools and customer success platforms.
  • Must be either a British national or have full right-to-work (ILR) status in the UK (no sponsorship required).


What they offer:

  • Competitive salary up to £70K base (max) and 20% bonus.
  • Flexible working hours and a remote-first culture.
  • Opportunities for professional development and career growth.
  • A supportive and inclusive team environment.
  • Benefits package including pension, health insurance, life plans, and more.


How to Apply:

If you are passionate about customer success/technical account management and eager to help clients thrive, I would love to hear from you Interested candidates are invited to submit their CV detailing their relevant experience to; paul@snooprid.com.


Unfortunately unrelated/non-relevant experience & CV's will not be responded to so please read the job description carefully before submitting your details. Thank you.


My client is an equal opportunity employer and celebrates diversity and are committed to creating an inclusive environment for all employees.

  • Customer Success Manager

    20 hours ago

    Birmingham, United Kingdom Interquest Group Full time

    We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Ensuring the customer is informed and supported Raising and owning...

  • Customer Success Manager

    2 weeks ago

    Birmingham, United Kingdom InterQuest Group Full time

    Job Description We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Ensuring the customer is informed and supported...

  • Customer Success Manager

    5 days ago

    Birmingham, United Kingdom InterQuest Group Full time

    We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...

  • Customer Success Manager

    3 weeks ago

    Birmingham, United Kingdom InterQuest Group Full time

    We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...

  • Customer Success Manager

    3 weeks ago

    Birmingham, United Kingdom InterQuest Group Full time

    We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...

  • Customer Success Manager

    3 weeks ago

    Birmingham, United Kingdom InterQuest Group Full time

    We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...

  • Customer Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Job Summary: We are seeking a Customer Success Manager to join our team at SCC. This role will be responsible for managing customer relationships, identifying growth opportunities, and delivering exceptional service. Key Responsibilities: • Prepare account plans and collaborate with technical teams to agree on service roadmaps for strategic accounts. •...

  • Customer Success Manager

    4 weeks ago

    Birmingham, United Kingdom The Growth Consultants Full time €35,000

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...

  • Customer Success Manager

    4 months ago

    Birmingham, United Kingdom IMSM Full time

    Customer Success Manager (Virtual/Hybrid) - Consultancy-Led SaaSWe are a rapidly growing B2B company (recently acquired by Private Equity group Inflexion) in the consultancy led SaaS space. We are searching for a highly motivated and results-oriented Customer Success Manager (CSM) to drive long term growth.In this virtual/ hybrid role, you will work...

  • Customer Success Manager

    1 month ago

    Birmingham, United Kingdom The Growth Consultants Full time

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...

  • Customer Success Manager

    2 months ago

    Birmingham, United Kingdom The Growth Consultants Full time

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...

  • Customer Success Manager

    1 month ago

    Birmingham, United Kingdom The Growth Consultants Full time

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...

  • Customer Success Manager

    1 month ago

    Birmingham, United Kingdom The Growth Consultants Full time

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...

  • Customer Success Manager

    4 weeks ago

    Birmingham, United Kingdom The Growth Consultants Full time

    Job Description The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them...

  • Customer Success Manager

    3 days ago

    Birmingham, United Kingdom Eml Full time

    Role Title: Customer Success Manager Reports to: Director of Customer Operations Location: Birmingham Job Type: 12 Month FTC About EML EML Payments is a global leader in the fintech space.Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion.Our...

  • Customer Success Manager

    5 days ago

    Birmingham, United Kingdom EML Full time

    Job Description Role Title: Customer Success Manager Reports to: Director of Customer Operations Location: Birmingham Job Type: 12 Month FTC About EML EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever...

  • Customer Success Manager

    3 days ago

    Birmingham, United Kingdom EML Full time

    Role Title: Customer Success ManagerReports to: Director of Customer OperationsLocation: BirminghamJob Type: 12 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...

  • Customer Success Manager

    6 days ago

    Birmingham, United Kingdom EML Full time

    Role Title: Customer Success ManagerReports to: Director of Customer OperationsLocation: BirminghamJob Type: 12 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...

  • Customer Success Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Growth Consultants Full time £35,000

    The Growth ConsultantsWe're seeking a seasoned Customer Success Manager to join our team at The Growth Consultants. As a key member of our delivery team, you'll be responsible for ensuring our clients in the public sector get the most out of our Insights platform.About the RoleYou'll work closely with a designated set of clients, providing tailored support...

  • Customer Success Manager

    6 months ago

    Birmingham, United Kingdom SCC Full time

    Contract Type :  Permanent Salary Package: Competitive plus company car/car allowance large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours:  am – pm Monday – Friday.  We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your...