Customer Success Manager
4 weeks ago
We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.
Location: Birmingham
Length: Permanent, full-time
Environment: 50% hybrid working
Responsibilities:
- Ensuring the customer is informed and supported
- Raising and owning customer queries internally and through to resolution.
- Understand customer priorities and how to optimise their use of the Product platform.
- Contribute to the customer adoption of new features and releases
- Demonstrate that you own and manage the customer portfolios that you are responsible for
- Take responsibility for understanding new features and functionality of the company's products and the impact to customer success
- Represent the voice of the customer and provide internal feedback which will help influence the product development roadmap and supports changes where required
- Provide and contribute to information and reporting which support all elements of customer success, including agreed KPI’s, customer retention and customer reviews
Key Experience:
- Experience with relationship management
- Demonstrates the ability to build and maintain good working relationships with all stakeholders, internally and externally
- Contributes to new and innovative ways of working to drive and enable product knowledge, experience and sales
- Excellent communicator, confident and able to ask questions
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