Customer Success Manager

4 weeks ago


Birmingham, United Kingdom InterQuest Group Full time

We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.


Location: Birmingham

Length: Permanent, full-time

Environment: 50% hybrid working


Responsibilities:

  • Ensuring the customer is informed and supported
  • Raising and owning customer queries internally and through to resolution.
  • Understand customer priorities and how to optimise their use of the Product platform.
  • Contribute to the customer adoption of new features and releases
  • Demonstrate that you own and manage the customer portfolios that you are responsible for
  • Take responsibility for understanding new features and functionality of the company's products and the impact to customer success
  • Represent the voice of the customer and provide internal feedback which will help influence the product development roadmap and supports changes where required
  • Provide and contribute to information and reporting which support all elements of customer success, including agreed KPI’s, customer retention and customer reviews


Key Experience:

  • Experience with relationship management
  • Demonstrates the ability to build and maintain good working relationships with all stakeholders, internally and externally
  • Contributes to new and innovative ways of working to drive and enable product knowledge, experience and sales
  • Excellent communicator, confident and able to ask questions



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