Customer Success Manager
1 day ago
We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.
Location: Birmingham
Length: Permanent, full-time
Environment: 50% hybrid working
Responsibilities:
- Ensuring the customer is informed and supported
- Raising and owning customer queries internally and through to resolution.
- Understand customer priorities and how to optimise their use of the Product platform.
- Contribute to the customer adoption of new features and releases
- Demonstrate that you own and manage the customer portfolios that you are responsible for
- Take responsibility for understanding new features and functionality of the company's products and the impact to customer success
- Represent the voice of the customer and provide internal feedback which will help influence the product development roadmap and supports changes where required
- Provide and contribute to information and reporting which support all elements of customer success, including agreed KPI’s, customer retention and customer reviews
Key Experience:
- Experience with relationship management
- Demonstrates the ability to build and maintain good working relationships with all stakeholders, internally and externally
- Contributes to new and innovative ways of working to drive and enable product knowledge, experience and sales
- Excellent communicator, confident and able to ask questions
-
Customer Success Manager
1 week ago
Birmingham, United Kingdom Interquest Group Full timeWe are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Ensuring the customer is informed and supported Raising and owning...
-
Customer Success Manager
4 weeks ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...
-
Customer Success Manager
2 weeks ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...
-
Customer Success Manager
3 weeks ago
Birmingham, United Kingdom InterQuest Group Full timeJob Description We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Ensuring the customer is informed and supported...
-
Customer Success Manager
4 weeks ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...
-
Customer Success Manager
22 hours ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Ensuring the customer is informed and supported Raising and owning...
-
Customer Success Manager
4 weeks ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.Location: BirminghamLength: Permanent, full-timeEnvironment: 50% hybrid workingResponsibilities:Ensuring the customer is informed and supportedRaising and owning customer...
-
Customer Success Manager
1 month ago
Birmingham, United Kingdom SnooprID Ltd Full timeAbout The Company:My client is a leading SaaS provider dedicated to delivering innovative cyber solutions that empowers both upper Mid-Market & Enterprise customers to achieve their goals. They pride themselves on a strategic and customer-centric approach, striving to foster long-lasting partnerships with their Tier one International base of customers. As...
-
Customer Success Manager
1 month ago
Birmingham, United Kingdom The Growth Consultants Full timeThe Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...
-
Customer Success Manager
2 months ago
Birmingham, United Kingdom The Growth Consultants Full timeThe Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...
-
Customer Success Manager
2 months ago
Birmingham, United Kingdom The Growth Consultants Full timeThe Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...
-
Customer Success Manager
2 months ago
Birmingham, United Kingdom The Growth Consultants Full timeThe Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...
-
Customer Success Manager
2 weeks ago
Birmingham, United Kingdom Eml Full timeRole Title: Customer Success Manager Reports to: Director of Customer Operations Location: Birmingham Job Type: 12 Month FTC About EML EML Payments is a global leader in the fintech space.Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion.Our...
-
Customer Success Manager
2 weeks ago
Birmingham, United Kingdom EML Full timeJob Description Role Title: Customer Success Manager Reports to: Director of Customer Operations Location: Birmingham Job Type: 12 Month FTC About EML EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever...
-
Customer Success Manager
6 days ago
Birmingham, United Kingdom EML Full timeRole Title: Customer Success ManagerReports to: Director of Customer OperationsLocation: BirminghamJob Type: 12 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...
-
Customer Success Manager
2 weeks ago
Birmingham, United Kingdom EML Full timeRole Title: Customer Success ManagerReports to: Director of Customer OperationsLocation: BirminghamJob Type: 12 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...
-
Customer Success Manager
1 week ago
Birmingham, United Kingdom EML Full timeRole Title: Customer Success ManagerReports to: Director of Customer OperationsLocation: BirminghamJob Type: 12 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...
-
Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full time £35,000The Growth ConsultantsWe're seeking a seasoned Customer Success Manager to join our team at The Growth Consultants. As a key member of our delivery team, you'll be responsible for ensuring our clients in the public sector get the most out of our Insights platform.About the RoleYou'll work closely with a designated set of clients, providing tailored support...
-
Customer Success Manager
7 months ago
Birmingham, United Kingdom SCC Full timeContract Type : Permanent Salary Package: Competitive plus company car/car allowance large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: am – pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your...
-
Customer Success Manager
2 days ago
Birmingham, United Kingdom The Green Recruitment Company Full timeCustomer Success Manager - REMOTE - Salary + Commission dependent on experience - Renewables and Sustainability Company Overview The Green Recruitment Company are working with an energy and environmental consultancy.They are committed to transforming the energy landscape by delivering straightforward, sustainable, and actionable solutions that create lasting...