Implementation Trainer

3 months ago


Edinburgh, United Kingdom Federation for Industry Skills & Standards Full time

Job Advert

**ABOUT US**:
The Federation for Industry Sector Skills & Standards (FISSS) work with employers to collaborate on skills in their sectors. Our mission is to make it easier for our members to contribute to a UK workforce which is resilient and contributes to productivity improvements.

**THE ROLE**:
We are looking for a dedicated Implementation Trainer to join our team. As an Implementation Trainer, you will ensure a smooth transition for our customers from start-up mode to full integration and regular use of ACE360.

As our Implementation Trainer some of your main responsibilities will include:

- Collaborate closely with Sales and technical support teams to ensure a seamless implementation of ACE360.
- Conduct comprehensive training sessions and create detailed project plans that document the full implementation journey.
- Maintain up-to-date project plans and facilitate regular catch-up sessions with customers and the implementation manager.
- Create engaging e-learning modules for both internal and external stakeholders.
- Assist the Sales & Marketing Team with lead generation by identifying opportunities to upsell additional software and services.
- Actively manage a portfolio of ACE360 accounts, ensuring customer satisfaction.
- Provide information for weekly sales reporting and participate in discussions on account management progress.

A full job description is available upon request.

**KEY PERSON CRITERIA**:

- Proven experience in customer implementation and training.
- Strong presentation and communication skills.
- Proficiency in using CRM systems and managing customer accounts.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with excellent project management abilities.

If you are enthusiastic about training and ensuring customer success, we would love to hear from you.



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