Applications Support Apprentice

3 months ago


Richmond, United Kingdom Reed Exhibitions Full time

BASIC FUNCTIONS: This entry-level/apprentice position provides Technical Application Support as needed under supervision. This position will provide on the job training & exposure to Digital & Business Applications used globally within the organisation.

QUALIFICATIONS:

- 3 A levels (or equivalent BTEC qualifications) grade A*- C, technical certifications, or equivalent work experience required
- Exposure to an IT/Application environment will be beneficial but not necessary

SKILLS:
- Passionate about starting a career in Technology- Good written and oral communication skills- Able to build relationships with key stakeholders- Ability to work independently and as part of a team- Ability to communicate clearly and concisely with others, particularly around topics they may not have as much knowledge on as you- Excellent customer service skills- Great organisation skills with the ability to manage multiple tasks and prioritise these accordingly- Interest in analysing data and explaining your findings- Basic knowledge of some IT programmes (Microsoft Excel and Office) and confidence learning how to use new software- Problem resolution skills- Opportunity to learn corporate business systems, e.g Oracle, Digital, SalesForce, Eloqua, OneTrust, Splunk, API's- Being proactive and able to work on own initiative.- Entrepreneurship, creativity, out of the box thinking.

ACCOUNTABILITIES:
- Assisting the Technical Service Owner function as part of the Global IT Application support services- Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business- Review tickets within Service Management, driving and managing service acceptance using established priorities- Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team- Participate in projects as required- Work with multiple teams including external vendors to drive continuous service improvement- Assist with Service Transition for any project moving into IT Operations- Participate & contribute to Service Reviews and Vendor Management- Participate in regulatory audit activities- Perform basic proactive tasks for capacity & demand management, disaster recovery processes with guidance & training- Collaborate with supporting teams (within IT Operations, Developments, Suppliers, Solution Groups) as required- Identify and drive operational efficiency improvements- Potential for travel and experience exhibitions

Management Level

08 - Professional IC

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

Please read our

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