Head of in Life Change Delivery

3 months ago

Manchester, United Kingdom Data Communications Company Full time

We are Smart DCC
Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it.

The role

Head of In Life Change Delivery

Hybrid Working from one of 3 Hub Locations, London, Manchester, Nottingham.

Competitive Salary plus benefits

About the DCC

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

The Role

As the Head of ILC, you will have overall accountability for ensuring that a suitably qualified and competent team is in place to manage the portfolio of change. The role will see you initially overseeing delivery of In Life Change within 3 ‘Service Families’- with the scope of delivery increasing going forward with the introduction other Service Families and the incorporation of ‘special projects’ to be delivered - all of which you will oversee delivery of.

Instilling a sense of purpose within their organization.
Understanding of customer wants and needs and how the customer landscape is changing.
Managing complex Service Provider relationships with high-value budgets.
Cultivating a high-trust culture within their team.

What will you be doing?

Lead on the development and articulation of the strategic vision for the ongoing IT change management program ensuring DCC meets its IT, regulatory and operational SLAs.
Manage an associated annual delivery budget of approximately £120-200m.
Constructively challenge the roadmap/composition of the roadmap for In Life Change.
Be the voice of change externally with our customers, stakeholders at senior Executive level and the SEC panel - being answerable to these stakeholders in terms of how DCC is measuring improvements, delivering value for money and performance against KPIs
Provide visionary leadership to ensure In Life Change is successful and is aligned with organizational goals, IT roadmaps, and broader business strategies.
Direct the overall delivery of IT changes, emphasizing repeatability, reliability and operational efficiencies.
Establish and enforce best management practices to optimize ongoing change management processes.
Provide regular, insightful reports to executive leadership on program status, achievements, and improvement areas.
Cultivate strong relationships with key stakeholders, including: IT teams, business units, and executive leadership.
Similarly, you will be required to build strong and ongoing relationships with Service Providers across a complex landscape.

What are we looking for?

At least 10 years of experience, ideally leading product teams in a matrix environment and at least 3 years of experience in a ‘Head of’ (or equivalent) role 5 years' experience in a Delivery Lead role, specifically overseeing ongoing IT change initiatives.
Experience working in critical national infrastructure or complex engineering environment, with a focus on Technology, Media & Telecoms sector.
Management of changes to mission critical products or services.
Working in regulated environments and on regulated products.

**Company benefits**:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

Join the DCC and discover the power of you.

What to do now

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part o

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