Head of Service Delivery
3 weeks ago
The Head of Service Delivery is accountable for the operational delivery, customer experience, operational controls and overall performance of the UK BPaaS service delivery teams. Additionally, this role must ensure that the end[1]to-end delivery of the customer experience between our delivery locations is seamless through effective partnerships, effective processes and a collaborative approach to delivery of our services.
The role-holder will be required to lead, motivate and manage busy operational teams through periods of significant change and transformation, ultimately always with the goal of having a high performing team culture in place. Working in conjunction with change and transformation teams across the business the role holder will be responsible for optimising the performance and productivity of the BPaaS function through effective workforce management, maximising labour arbitrage opportunities and other continuous improvement initiatives.
The individual will be expected to consistently challenge the status quo and have a thirst for seeking new and better ways of working including process innovation, the use of technology and automated solutions and ensuring our colleagues are trained to deliver the expected service outcomes to a customer service professional standard.
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Head of Service Delivery
2 weeks ago
Manchester, United Kingdom Stagecoach Full timeSalary Competitive salary, company car/car allowance Head of Service Delivery - Stagecoach Manchester Stagecoach Manchester employees over 2,000 staff and operates services across Greater Manchester. We are the largest operating company outside of London. We have six operating depots. We’re looking for a Head of Service Delivery to provide a...
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Head of Service Delivery
3 days ago
Manchester, United Kingdom Moorepay Full timeThe Head of Service Delivery is accountable for the operational delivery, customer experience, operational controls and overall performance of the UK BPaaS service delivery teams. Additionally, this role must ensure that the end[1]to-end delivery of the customer experience between our delivery locations is seamless through effective partnerships, effective...
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Head of Service Delivery
3 days ago
Manchester, United Kingdom Moorepay Full timeThe Head of Service Delivery is accountable for the operational delivery, customer experience, operational controls and overall performance of the UK BPaaS service delivery teams. Additionally, this role must ensure that the end[1]to-end delivery of the customer experience between our delivery locations is seamless through effective partnerships, effective...
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Head of Service Delivery
3 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeJoin us as we embark on an exciting journey to transform our IT infrastructure and services. As our new Head of Service Delivery, you will play a crucial role in shaping the future of our organization.You will be responsible for leading a team of IT professionals, providing guidance, mentorship, and support to ensure they meet their goals and contribute to...
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Head of Service Management
2 hours ago
Manchester, United Kingdom Crown Commercial Service Full timeAvailable office locations: London, Liverpool, Birmingham, Norwich or Newport.Are you passionate about transforming digital services in the public sector? Do you want to shape the strategic direction of service management for an organisation supporting over £30bn in public procurement? The Crown Commercial Service plays a vital role in enabling government...
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IT Service Delivery Head
3 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeJob SummaryJob Title: IT Service Delivery HeadLocation: ManchesterSalary:£70,000 - £90,000 per annumAbout the Role:The IT Operations Director will lead the development and implementation of operational strategies to drive business growth and improve service delivery.Key Responsibilities:Develop and implement policies and procedures to align with strategic...
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Head of Service Delivery Excellence
3 weeks ago
Manchester, United Kingdom Page Personnel Full timeJob DescriptionAs Head of Complaints Management, you'll champion the voice of the customer, driving strategy and operational excellence across customer experience, insight, and service delivery functions. This role offers a unique opportunity to lead transformative projects, including technology enhancements, operational change, and strategic influence.
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Head of Technical Delivery
2 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeHead of Technical Delivery - Hybrid/Manchester - Up to £70k Our client based in Manchester is currently looking for an experienced Head of Technical Delivery. The Head of Technical Delivery will be responsible for: You will be responsible for designing and delivering the best IT experience for the end-user, from the pre-boarding to the onboarding of your...
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Head of Strategic Project and Programme Delivery
7 months ago
Manchester, United Kingdom The University of Manchester Full time**Context of the Role** The University of Manchester’s strategic vision is to be recognized globally for the excellence of our people, research, learning and innovation, and for the benefits we bring to society and the environment. To achieve this, the University’s strategic plan includes the delivery of an ambitious transformative portfolio of...
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Head of Service Delivery
2 weeks ago
Manchester, United Kingdom National Highways Full timeYour new role Are you looking for the opportunity to shape how we keep people moving in the North West Region? We are recruiting for a focussed and experienced Head of Service Delivery to join our team in the North West. You will report to our Regional Director forming part of the senior leadership team and will have a direct impact on our imperatives of...
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Delivery Operations Specialist
3 weeks ago
Manchester, United Kingdom DX Delivery Full timeAbout DX DeliveryWe are a specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery.Our brand is built on delivering the Delivered Exactly promise to our customers. To achieve this, we require an experienced 3.5T Driver to join our team.The successful candidate will have a proven track record...
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Head of Global Shared Services Delivery
2 weeks ago
Manchester, United Kingdom Frazer Jones. Full timeWe are partnering with a leading global financial services organization to recruit a seasoned Head of Global Shared Services Delivery.Key Responsibilities:Manage a global team providing shared services across multiple locations.Develop and implement strategic plans to enhance service delivery and quality.Collaborate with stakeholders to ensure alignment and...
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Head of Protection and Service Delivery
5 days ago
Manchester, United Kingdom Mountain Financial Printing & Design Group Full time**Company Overview**Creative Support is a renowned social care provider with over 6,000 service users across England.We are committed to delivering high-quality services and promoting excellence in safeguarding.We are seeking a skilled leader to join our team and contribute to our continued success.The salary for this role is approximately £65,000 per...
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Head Of Technical Delivery
3 weeks ago
Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full timeA long-standing client of ours is recruiting for a crucial role within their business.My client is looking for a Head of Technical Delivery.My client is a fast-growing MSP and this is a hands-on technical leadership role.Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support Develop, implement and...
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Head of Technical Delivery
3 weeks ago
Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full time €70,000A long-standing client of ours is recruiting for a crucial role within their business. My client is looking for a Head of Technical Delivery. My client is a fast-growing MSP and this is a hands-on technical leadership role. Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support Develop,...
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Head of Technical Delivery
3 weeks ago
Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full time €70,000A long-standing client of ours is recruiting for a crucial role within their business. My client is looking for a Head of Technical Delivery. My client is a fast-growing MSP and this is a hands-on technical leadership role. Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support Develop,...
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Head of Technical Delivery
3 weeks ago
Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full timeA long-standing client of ours is recruiting for a crucial role within their business. My client is looking for a Head of Technical Delivery. My client is a fast-growing MSP and this is a hands-on technical leadership role. Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support ...
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Head of Delivery Excellence
6 days ago
Manchester, United Kingdom Department for Work and Pensions Full timeJob Title: Head of Delivery ExcellenceCompany Overview: The Department for Work and Pensions is looking for an exceptional Head of Delivery Excellence to lead the delivery of critical projects. Job Description: As a Head of Delivery Excellence, you will be responsible for leading a scaled agile environment, managing cross-team dependencies, and setting...
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Head of Hospitality
7 months ago
Manchester, United Kingdom Manchester United Full time**Head of Hospitality and Service Delivery** **Location: Old Trafford, Manchester** **At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together,...
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Head of Service Delivery
2 weeks ago
Manchester, United Kingdom Auden Full time**About the Job** This is an opportunity for an experienced Head of Service Delivery (Maternity Cover) to join us on our mission to use technology and innovation to help our customers achieve their goals when they’re feeling financially squeezed. As a Head of Service Delivery (Maternity Cover), you’ll play your part in helping our...