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Import / Export Operator
5 months ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
As a valued member of our team, you will provide efficient and proactive service to our customers, overseas partners, and related service providers. The role will encompass all aspects of Import and Export operations, ensuring customer service excellence.
**Location**: Nuneaton
**Hours**:Monday to Friday from 09:00 to 17:30.
**What will you be doing?**
- Liaise with shippers and consignees to arrange collections, clearances, and deliveries.
- Produce shipping documentation, including MAWB, HAWB, and Customs Declarations.
- Investigate and promptly respond to all customer queries and complaints.
- Support the Sales and Customer Service Manager during customer visits when required.
- Maintain proactive communication with internal and external customers.
- Create job files, manage invoicing, and ensure cost control and reporting.
- Interact with various teams, including Sales Product Management, Gateway, Overseas offices, and Warehouse teams.
- Engage with external service providers such as shippers, consignees, transport hauliers, and airlines.
**About You**
- Previous experience in Airfreight Import/Export (desirable).
- Knowledge of MS Word and Excel.
- A customer-focused mindset.
- Willingness to learn and grow.
- Strong communication skills.
- GCSE standard in English and Maths.
**What We Offer**
Joining our team at DB Schenker comes with numerous benefits and opportunities for professional growth, including:
- Full training and continued professional development to ensure compliance with regulatory requirements.
- 20 days of holiday (increasing by 1 day per year up to a maximum of 25), plus a day off for your birthday.
- Pension scheme with up to 6% matched employer contributions.
- Clear career paths and development opportunities.
**Next Steps**
**Benefits**:
- We’re strong believers in continual training and development for our people. After all, your success is our success.
- Our vacation and leave policies reflect our belief in proper work-life balance.
- See the world with DB Schenker If you’re searching for an international challenge, we offer plenty of opportunities.
