Import & Export Customer Service Specialist

5 months ago

Nuneaton, United Kingdom dbschenker Full time

Your tasks

Join our team as an Import & Export Customer Service Specialist

We are seeking a dedicated and proactive Import & Exports Customer Service Specialist to join our Airfreight team. The purpose of this role is to provide an efficient and proactive export service to all customers, both overseas and related service providers. You will be responsible for managing all aspects of export operations while delivering exceptional customer service. If you have a passion for excellence and a strong commitment to customer satisfaction, we want to hear from you

Location : Nuneaton, UK

Hours : 9:00 to 17:30

What will you be doing?

Arrange collections from vendors. Utilize Tango - system for producing shipping documentation (MAWB, HAWB). Prepare export entries per UK HMRC regulations. Perform post-flight tasks. Handle job file invoicing & Control costs effectively. Investigate and respond to queries and complaints from customers and suppliers promptly. Ensure timely and accurate customer invoicing.

Requirements

About You

Experience in Imports & Exports in Airfreight desirable. Proven ability to provide an efficient and proactive export service to all customers and service providers. Strong customer focus, ensuring high levels of customer satisfaction. Willingness to learn and adapt to new processes and systems. Effective communication with customers, colleagues, and service providers. Ability to manage multiple tasks efficiently, ensuring deadlines are met.

Even if you don't have experience in Airfreight, having experience in Ocean and/or Land freight for Imports and Exports will still be considered.

What we Offer

Full training and continuous professional development to ensure compliance with regulatory requirements. Enjoy the benefits of a pension scheme with up to 6% matched employer contributions. 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday. Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker If you’re searching for an international challenge, we offer plenty of opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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