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Customer Service Administrator
4 months ago
**£ 25,000 - £ 25,000 per year**
**Chepstow**
Permanent
Posted: 16 June 2023
Expires: 16 July 2023
**Customer Service Administrator**
**Chepstow Monmouthshire**
**£25,000 per annum**
Permanent role working 39.5hrs per week - hybrid option available
Hawk 3 Talent Solutions are looking for an experienced Customer Service Administrator to join a forward thinking company based in Chepstow, Monmouthshire
**The Role**
Reporting directly into the Customer Service Manager, Using Sage software to ensure customer orders are taken and processed in accordance with company standards and in a timely & accurate manner. Liaising with the Operations team to ensure the best customer outcomes are achieved.
To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.
**Duties**
- To represent the company in a professional, enthusiastic and positive manner
- To establish customer needs, whilst ensuring customers adhere to companies terms and conditions
- To process a high volume of customer interaction, whilst maintaining an excellent attention to detail
- Respond to all customer queries in a timely manner
- Liaise with and assist internal staff where required, promptly and in a professional manner.
- Attendance of meetings, training programmes, etc. as directed by management
- To contribute and continually access our service offering both internally and externally by the continuous improvement channels
**Knowledge & Experience**
- Proven experience in delivering excellent customer service
- Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
- Previous experience of working in a fast-growing company
- Previous experience of building and maintaining relationships with customers
- Excellent level of IT literacy
- Enthusiastic with an excellent telephone manner
- Ability to build constructive working relationships with colleagues.
- Strong communicator with excellent organisational and time management skills
- Ability to think clearly, analyse data and present accurately.
- Ability to work flexibly and proactively
- Committed and reliable
**Benefits**
- Hybrid working pattern available, (after initial training period)
- 30 Days holiday (including Bank Holidays)
- Monday to Friday working pattern
- Free onsite car parking
- Company pension scheme
- Employee support programme
- Non-contractual company bonus (eligibility applies)
- Employee events, discounts at high street retailers and much more
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client
- Please note_