Customer Care Administrator

3 weeks ago

Chepstow, United Kingdom Aluk (GB) Ltd Full time

**Customer Care Administrator**

**Company Description**

AluK is a global leader in the design and engineering of aluminium window, door and curtain walling systems. With more than 60 years of expertise and operations in major countries around the globe, our façade systems have been specified for many of the world's most advanced and prestigious buildings.

With its 8 business units serving over 50 countries worldwide, AluK remains a family-owned business with strong European roots that aspires to achieve sustainable growth through product innovation, technical expertise and leadership, and expand into new markets.

Our long heritage of family-run businesses means we believe in a local approach, bringing AluK closer to our clients through expert service and support tailored to each market.

Through accredited testing facilities and in-house research and development, we ensure our products offer high-performance solutions and exceed many industry standards.

For each market in which it operates, AluK research and develops product ranges that meet the needs of the local market. AluK systems are suitable for both renovations and the construction of new buildings in all sectors - from commercial to industrial, from residential to public.

**Position**

JOB PURPOSE:
Reporting directly into the Customer Service Manager, Using Sage software to ensure customer orders are taken and processed in accordance with company standards and in a timely & accurate manner. Liaising with the Operations team to ensure the best customer outcomes are achieved.

To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

- To represent the company in a professional, enthusiastic and positive manner
- To establish customer needs, whilst ensuring customers adhere to AluK’s terms and conditions
- To process a high volume of customer interaction, whilst maintaining an excellent attention to detail
- Respond to all customer queries in a timely manner
- Liaise with and assist internal staff where required, promptly and in a professional manner.
- Attendance of meetings, training programmes, etc. as directed by management
- To contribute and continually access our service offering both internally and externally by the continuous improvement channels

General Duties
- To lead by example through exhibiting and living the AluK values; and
- To ensure that all activities are operated in accordance with Health and Safety and Equal Opportunities statutory legislation, AluK procedure and Best Practice.

**Requirements**:
Knowledge & Experience
- Proven experience in delivering excellent customer service
- Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
- Previous experience of working in a fast-growing company
- Previous experience of building and maintaining relationships with customers
- Excellent level of IT literacy

Skills & Personal qualities
- Enthusiastic with an excellent telephone manner
- Ability to build constructive working relationships with colleagues.
- Strong communicator with excellent organisational and time management skills
- Ability to think clearly, analyse data and present accurately.
- Ability to work flexibly and proactively
- Committed and reliable

Other information

**BENEFITS**:

- Hybrid working pattern available, (after initial training period)
- 22 Days holiday (including Bank Holidays)
- Monday to Friday working pattern
- Free onsite car parking
- Company pension scheme
- Employee support programme
- Non-contractual company bonus (eligibility applies)
- Employee events, discounts at high street retailers and much more

**Job Types**: Full-time, Permanent

Pay: £22,660.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chepstow, NP16 6UD: reliably commute or plan to relocate before starting work (required)

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