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Customer Service Administrator

4 months ago

Chepstow, United Kingdom Hawk 3 Talent Solutions Full time

**Job Title: Customer Service Administrator**
**Location: Chepstow**
**Job Type: Permanent / Hybrid**

**Hours: Full Time / 39.5**
**Salary: Up to £25,000**

Reporting directly into the Customer Service Manager, Using Sage software to ensure customer orders are taken and processed in accordance with company standards and in a timely & accurate manner. Liaising with the Operations team to ensure the best customer outcomes are achieved.

To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

- To represent the company in a professional, enthusiastic and positive manner
- To establish customer needs, whilst ensuring customers adhere to companies terms and conditions
- To process a high volume of customer interaction, whilst maintaining an excellent attention to detail
- Respond to all customer queries in a timely manner
- Liaise with and assist internal staff where required, promptly and in a professional manner.
- Attendance of meetings, training programmes, etc. as directed by management
- To contribute and continually access our service offering both internally and externally by the continuous improvement channels

**General Duties**
- To lead by example through exhibiting and living the company values; and
- To ensure that all activities are operated in accordance with Health and Safety and Equal Opportunities statutory legislation, companies procedure and Best Practice.

**Knowledge & Experience**
- Proven experience in delivering excellent customer service
- Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
- Previous experience of working in a fast-growing company
- Previous experience of building and maintaining relationships with customers
- Excellent level of IT literacy

**Skills & Personal qualities**
- Enthusiastic with an excellent telephone manner
- Ability to build constructive working relationships with colleagues.
- Strong communicator with excellent organisational and time management skills
- Ability to think clearly, analyse data and present accurately.
- Ability to work flexibly and proactively
- Committed and reliable

**BENEFITS**
- Hybrid working pattern available, (after initial training period)
- 30 Days holiday (including Bank Holidays)
- Monday to Friday working pattern
- Free onsite car parking
- Company pension scheme
- Employee support programme
- Non-contractual company bonus (eligibility applies)
- Employee events, discounts at high street retailers and much more

**Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Chepstow