Customer Care Administrator

7 months ago


Prescot, United Kingdom Wang Zeng International Ltd Full time

We are a rapidly expanding business based in Knowsley. We strive to provide high quality fresh produce to our customers and provide excellent customer service and care.

We are looking for a motivated individual to help us continue with the level of growth. The role will be a diverse one and may change as the business grows.

The position will be based at Knewsley where you will be part of a small and driven team where you will be involved with many exciting challenges in our effort to become one of the best suppliers of fresh produce.

Key Responsibilities:

- Assist customers with inquiries, concerns, and issues in a professional and timely manner
- Handle customer complaints and resolve problems to ensure customer satisfaction
- Maintain accurate and detailed records eg orders, invoices, stock level, receipts, supplies etc, in the database
- Process orders, returns, and exchanges accurately and efficiently
- A hands-on approach will be required to support the daily operation and to ensure all orders are dispatched and delivered according to customers requirements
- Responsible for all day to day administrative tasks

**Skills**:

- Excellent phone etiquette and communication skills
- Strong data entry skills with attention to detail
- Strong ability to analyse customer needs and provide appropriate solutions
- Positive attitude, flexible and adaptable
- Highly organised with the ability to prioritise
- Willing to learn and an excellent team player
- self-motivated, proactive and able to work effectively within a small team

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Benefits**:

- Yearly bonus
- Company pension
- Free parking
- On-site parking

**Experience**:

- Customer service: 3 year ( Minimum )
- Administrative experience: 3 year (Minimum )

Reference ID: Customer Care Administrator

**Salary**: From £26.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)
- Administrative: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Prescot (required)

Work Location: In person

Reference ID: Customer Care Administrator



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