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Contact Centre Advisor

4 months ago

Warrington, United Kingdom AAH Pharmaceuticals Full time

**About The Role**:
This is an exciting Contact Centre Advisor role that will be part of AAH Pharmaceuticals one of the largest distributors of pharmaceutical and healthcare products in the UK. Working in fast paced team environment, providing excellent customer service through having quality conversations with our customers and resolving queries quickly and efficiently. Natural progression from this role would be into a Contact Centre Team Leader, Operational role or Field Sales. Progression opportunities may require mobility and flexibility to travel within the AAH network.

This hybrid working role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer a telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. Hybrid working will begin once training is completed, this takes place in branch and will take up to 13 weeks.

Pay Rate: £21,681 Per Annum

Shift Pattern: 39 hours per week

**Why AAH?**

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people. As well as the benefits you would expect; 20 days annual leave plus bank holiday, pension scheme, company bonus scheme, we also offer:

- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online

**About You**:
To play an integral part within of the largest distributor of pharmaceutical and healthcare products in the UK, working in fast paced team environment, providing excellent customer service through high quality conversations and resolving queries quickly and efficiently. Natural progression from this role would be into a Contact Centre Team Leader, AAH Branch operational role or potentially Field Sales. Progression opportunities may require mobility and flexibility to travel within the AAH network.

To be successful you will need to be resilient, determined, structured and competent in prioritising your time around the different customers challenges including selling. A team player willing to share with others and self-reflect to improve you own performance. The core competencies for this role would include:

- Clear communication skills
- Good problem-solving skills to resolve queries
- Comfortable selling and outbound proactive calling on the phone
- Ability to prioritise and organise own workload
- Previous experience of complaint handling would be desirable
- Good numeracy and literacy skills
- Experience working with Microsoft Word, Excel and PowerPoint
- Effective team player
- Previous customer service experience is essential.

**About Us**:
Every day, millions of people rely on AAH Pharmaceuticals to deliver their medicines. We are the UK's leading wholesaler and distributor of pharmaceutical and healthcare product, serving pharmacies, hospitals and doctors nationwide. We offer services across the whole supply chain, from medicines manufacturers to delivery to the end consumer, supplying a full range of healthcare products including ethicals, generics, PIs and OTCs.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.