Customer Solutions Centre Advisor

1 week ago


Warrington, United Kingdom Solus Accident Repair Centres Full time
About Solus Accident Repair Centres

Solus Accident Repair Centres is a leading provider of accident repair services, with a strong focus on customer satisfaction and excellence in service delivery.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Solutions Centre Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our services to customers.

Key Responsibilities
  • Provide exceptional customer service to customers via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Promote our services to customers and identify opportunities to upsell and cross-sell
  • Work closely with internal teams to resolve customer issues and improve customer satisfaction
  • Meet and exceed customer satisfaction targets and key performance indicators
Requirements
  • Strong customer service skills and experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of automotive repair services and industry trends
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About the Role

This is an exciting opportunity to join a leading provider of accident repair services and contribute to our mission of delivering exceptional customer service and excellence in service delivery.

We are looking for a highly skilled and customer-focused individual who is passionate about delivering exceptional customer service and resolving customer complaints in a timely and professional manner.

If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.



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