Customer Solutions Centre Advisor
1 week ago
Solus Accident Repair Centres is a leading provider of accident repair services, with a strong focus on customer satisfaction and excellence in service delivery.
Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Solutions Centre Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our services to customers.
Key Responsibilities- Provide exceptional customer service to customers via phone, email, and in-person
- Resolve customer complaints and issues in a timely and professional manner
- Promote our services to customers and identify opportunities to upsell and cross-sell
- Work closely with internal teams to resolve customer issues and improve customer satisfaction
- Meet and exceed customer satisfaction targets and key performance indicators
- Strong customer service skills and experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of automotive repair services and industry trends
- Ability to work independently and as part of a team
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
This is an exciting opportunity to join a leading provider of accident repair services and contribute to our mission of delivering exceptional customer service and excellence in service delivery.
We are looking for a highly skilled and customer-focused individual who is passionate about delivering exceptional customer service and resolving customer complaints in a timely and professional manner.
If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.
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