Customer Service Representative

3 months ago


Harlow, United Kingdom Lazer Lamps Ltd Full time

**Responsibilities**

Answering questions or solving problems from customers about Lazer Lamp products via the phone, onsite or at tradeshows
Supporting the Field Sales Managers
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Supporting with Stock Taking activities, especially on Accessories.

**Qualifications**

At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work

**Industry**
Automotive

**Employment Type**
Full-time

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**Benefits**:

- Overtime available at 1.5 x basic
- Pension: Enhanced company contributions
- Healthcare (Medicash)
- Retail and cinema discounts
- Employee Assistance Program
- Group Income Protection
- Life Insurance
- 23 days Holiday rising to 26 days with service
- Gym

**Application considerations**

In return, you’ll be joining a successful, and rapidly expanding company, including a move to new premises. We’ll give you access to training and development opportunities as the role demands and the business continues to expand.

**Working Hours**: Full-time 38.75 per week

**Standard office hours are**: 8am - 5pm Monday to Thursday. 8am - 3.30pm Friday. (Some flexibility around this).

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Harlow, CM20 2FD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

**Experience**:

- Telephony: 2 years (required)
- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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