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Cashpro & Technical Service Advisor

7 months ago

Bromley, United Kingdom Bank of America Full time

**Job Title: CashPro & Technical Service Advisor**

**Corporate Title: Assistant Vice President**

**Location: Bromley & Chester**

**Company Overview**:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Role Description**:
**Responsibilities**:

- You will provide ongoing daily support to the Bank’s corporate clients together with accurate resolution and guidance on all product related issues and questions
- You will ensure the success of the client support issues assigned to the CashPro & Technical Service Advisor
- You will interact with and work alongside the sales, product, implementation, client services and operations departments to provide the client with an ever-increasing level of service.
- You will broaden skills and cross train to support the Bank’s online platform and provide client support on any of the Bank's electronic cash management products.
- You will manage multiple tasks simultaneously with varying time constraints

**What we are looking for**:

- You will possess excellent oral and written communication skills
- You will have the ability to troubleshoot browser related issues
- You will possess a problem-solving nature and analytical mind to perform end to end investigations

**Skills that will help (optional)**:

- Knowledge/experience of CSV and/or XML file formatting will be a plus
- Knowledge/experience with payment formatting support will be an advantage
- Fluent in English with other language skills is a bonus

**Benefits of working at Bank of America**

**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

**Bank of America**

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0