Learning and Development Manager

4 months ago

Sunderland, United Kingdom Hays Travel Limited Full time

Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises.

The Company has invested in Learning and Development to ensure we can continuously provide progression opportunities and grow our own talent whilst always looking at ways to continually improve.

**Main Purpose of role**
The role will be suited to someone who has a passion for Cruise and would like the opportunity to share their knowledge and experience with others to support the growth of Cruise across the business.
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.

**Main Responsibilities**:

- Research and write engaging training content for a range of delivery methods.
- Deliver inspiring and motivational training that engages colleagues to sell Cruise.
- Evaluate the effectiveness of current training sessions and enhance accordingly.
- Deliver workshops relevant to current cruise campaigns and new product launches.
- Work closely with sales divisions to identify areas for improvement.
- Support and Develop Cruise experts to build and share their knowledge.
- Knowledge and high level of competency with Cruise line and internal technology
- Attend external events and build relationships with Cruise partners.
- Complete Cruise training modules and monitor completion across the business.
- Communicate effectively with key stakeholders.
- Be able to self-reflect and identify areas for personal development.
- Motivated 'can do' attitude, who strives for excellence in all areas of their role.
- Exceptional Time Management, Organisational skills, and Attention to Detail
- Provide exceptional customer service at all times.

**General**:

- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures including health and safety
- To treat all employees, customers and suppliers with integrity and respect
**Essential Qualifications & Experience**:

- Proven track record for Cruise Sales
- Previous experience working in a Customer Service environment.
**Desirable Qualifications & Experience**:

- Previous experience of classroom/remote delivery
- Level 3 + qualification in Education and Training
- Experience of delivering training at management level
**Skills**:

- Excellent organisational and time management skills.
- Strong initiative skills to drive business objectives forward.
- Flexible to meet the needs of the business.
- Attention to detail and high levels of accuracy.
- Strong digital skills
- Assertive/confident classroom management techniques (desirable)
**Team Work**:

- Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
- Ability to work effectively with people from diverse backgrounds.
**Communication**:

- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels.
- Effective motivational skills and the ability to remain positive and professional at all times.

**Values**:

- Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard.

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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