Learning & Development Coach - Customer Service

6 months ago


Sunderland, United Kingdom Hays Travel Full time

Job description

The Organisation

Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises and together this makes an excellent learning environment for our apprentices. 

The Company has invested in apprenticeships since 1980 becoming an accredited employer in 2010. We are committed to our talent of the future evolving from the apprentices we recruit.

Main Purpose of role

The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.

Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.

The successful candidate will be responsible for the training delivery and assessment for a cohort of Head Office apprentices working though their Customer Service Practitioner Apprenticeship.

Main Responsibilities

* Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.

* Deliver inspiring and motivational training that engages learners to achieve the desired impact

* Evaluate the effectiveness of current training sessions suggesting any improvements. 

* Research and write engaging training content for both a virtual and classroom delivery.

* Strong awareness of Safeguarding, Prevent and British values

Effectively communicate and positively promote organisational changes

* Knowledge and a high level of competency with department and company technology

* Be able to self-reflect and identify areas for personal development

* Motivated ‘can do’ attitude, who strives for excellence in all areas of their role 

Exceptional Time Management, Organisational skills, and Attention to Detail

* Provide exceptional customer service at all times

General*

* To undertake any other duties that may fall into the job criteria 

* To conform with all company policies and procedures including health and safety 

* To treat all employees, customers and suppliers with integrity and respect

PERSON SPECIFICATION

Qualities

Essential

Desirable

Qualifications & Experience

* Previous experience working in a Customer Service environment.

* Previous experience of classroom/remote delivery

* Previous delivery experience of Functional Skills

* Level 3 + qualification in Education and Training

* Level 3 assessment award

* Level 4 Quality Assurance

Customer Service

* Deliver exceptional customer service to all people. 

Skills

* Excellent organisational and time management skills.

* Strong initiative skills to drive business objectives forward.

* Flexible to meet the needs of the business.

* Attention to detail and high levels of accuracy.

* Strong digital skills

Assertive/confident classroom management techniques

Team Work

* Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.

* Ability to work effectively with people from diverse backgrounds.

Communication

* Excellent verbal and written communication skills.

* Ability to liaise with staff at all levels.

* Effective motivational skills and the ability to remain positive and professional at all times.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive Motivational Innovative Loyal Excellent

  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel, the UK's largest independent travel agent, is seeking a Learning and Development Coach to join our team. As a Learning and Development Coach, you will be responsible for delivering exceptional customer service and supporting our apprentices from day one.Main ResponsibilitiesCoach and develop apprentices during their individual...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job DescriptionHays Travel, the UK's largest independent travel agent, seeks a skilled Learning & Development Coach to support the growth and development of their apprentices.The ideal candidate will have a passion for learning and development, with experience in coaching and training individuals in a customer service environment.Main ResponsibilitiesDeliver...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About UsHays Travel prides itself on delivering exceptional customer service, requiring team members who share the same values and ethos. As a Learning & Development Coach - Customer Service, you will be responsible for coaching and developing apprentices from day one, ensuring they receive the best possible start to their career.Job DescriptionThe...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...


  • Sunderland, United Kingdom My Learning Skills Full time

    **Customer Service Practitioner Level 2 Apprentice**: **Just Car Care - Services**: £ 208.00 - 32.5 hours per week **Working week**:Mon - Sun 10 - 4 shifts vary If you have an interest in cars then we have the perfect role. We will give you the very best experience needed to start a career in the car detailing customer service sector. Come and learn some...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job DescriptionThe role of Learning and Development Coach at Hays Travel is a fantastic opportunity for someone who is passionate about supporting apprentices in their learning and development journey.We are looking for a highly motivated and organized individual who can deliver inspiring and motivational training that engages learners and achieves the...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job SummaryWe are seeking a skilled Customer Service Learning and Development Specialist to join our team at Hays Travel. In this role, you will be responsible for delivering exceptional customer service while training and developing our apprentices in the art of customer service.


  • Sunderland, United Kingdom Hays Travel Limited Full time

    Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises and together this makes an excellent learning environment for our apprentices. The...


  • Sunderland, United Kingdom Learning Curve Group Full time

    **Introduction**: At the heart of our service to our employer clients and their apprentices are our Apprenticeship Coach, whose key role is to support and guide apprentices through every stage of their journey. You will be at the leading edge of our commitment to provide every apprentice with an outstanding experience and help our clients see a clear return...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...


  • Sunderland, United Kingdom Kura Full time

    **Salary**: £22672 + Job Details: **Customer Service Advisor** **Location: Sunderland UK** **Contract: Full Time, Permanent Position** As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real Living Wage...


  • Sunderland, United Kingdom CCA Recruitment Group Full time

    Position: Learning & Organisational Development (L&OD) ManagerDepartment: People and CultureLocation: Glasgow or SunderlandSalary: Up to £40,000, Negotiable DOERole Overview:Our client is seeking an experienced Learning & Organisational Development Manager to lead and enhance the company's training framework. In this pivotal role, you will oversee the...


  • Sunderland, Sunderland, United Kingdom Learning Curve Group Full time

    Teaching and Learning ProfessionalAs a Freelance Tutor for Customer Service, you will be part of the Learning Curve Group's team, supporting learners in achieving their goals. Your role will involve delivering a timetable of teaching, learning, and assessment as agreed with your Tutor Delivery Manager.Key Responsibilities:Teaching and Learning: Deliver...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Services Executive**: - **Sunderland (Site Based)** Are you a dynamic and customer-focused individual looking for a new challenge? We are currently seeking a Customer Service Executive to join Paragon a leading company who specialises in BPO (Business Processing Outsourcing) delivering digital transformation services, helping clients transition...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About Hays TravelHays Travel is the UK's largest independent travel agent, providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. Our company has invested in apprenticeships since 1980, becoming an accredited employer in 2010. We are committed to our talent of the future evolving from the...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    At Hays Travel, we are committed to providing our customers with exceptional service and quality holidays.About the RoleWe are seeking an experienced Customer Service Training Specialist to join our team. This is a fantastic opportunity for someone who is passionate about customer service and has experience in training delivery.Job DescriptionThe role will...

  • Sales Coach

    5 months ago


    Sunderland, United Kingdom TROO LTD Full time

    **Overview.** We are looking to grow our learning and development team based in our head office in Sunderland. You will be a critical part of our team, supporting our staff to evolve and succeed. The Sales Coach role is an important role, where you will be responsible for developing new and existing employee in their sales journey. This role requires a...

  • Sales Coach

    5 months ago


    Sunderland, United Kingdom TROO LTD Full time

    **Overview.** We are looking to grow our learning and development team based in our head office in Sunderland. You will be a critical part of our team, supporting our staff to evolve and succeed. The Sales Coach role is an important role, where you will be responsible for developing new and existing employee in their sales journey. This role requires a...

  • Academic Coach

    4 days ago


    Sunderland, Sunderland, United Kingdom T&B Full time

    We are seeking an Academic Coach to support students in achieving their educational goals. As an Academic Coach, you will be responsible for developing a personalized learning plan to help students improve their academic performance.Key Responsibilities:Support students in setting and achieving academic goalsDevelop and implement a personalized learning...

  • Team Leader

    6 months ago


    Sunderland, United Kingdom Hays Travel Limited Full time

    **A great development opportunity has arisen within Hays Travel Learning and Development Team** The Learning and Development team is responsible for meeting the needs of the business as well as the individual development needs of all of our colleagues. This is a fast pace environment that provides a challenging and rewarding role to those who work within...