Team Leader

5 months ago

Sunderland, United Kingdom Hays Travel Limited Full time

**A great development opportunity has arisen within Hays Travel Learning and Development Team**
The Learning and Development team is responsible for meeting the needs of the business as well as the individual development needs of all of our colleagues. This is a fast pace environment that provides a challenging and rewarding role to those who work within it.

**Main Responsibilities**:

- Support and develop the L&D assessment team against department KPI's through effective coaching.
- Deliver effective team meetings/steps to success reviews which are positive and productive boosting motivation and morale.
- Lead on monthly apprentice performance meetings with DSM's
- Support new and existing colleagues with their development needs.
- Attend regular OFSTED and Safeguarding meetings and communicate standards and updates effectively.
- Work closely with the Learning and Development Team Leader to ensure all practices run effectively through the full team.
- Support and develop apprentices throughout their learning journey
- Evaluate the effectiveness of current assessment methods and processes and suggest any improvements.
- Effectively communicate and positively promote organisational changes
- Knowledge and a high level of competency with department and company technology
- Be able to self-reflect and identify areas for personal development
- Motivated 'can do' attitude, who strives for excellence in all areas of their role
- Exceptional Time Management and Organisational skills
- Provide exceptional customer service at all times
**General**
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures including health and safety
- To treat all employees, customers and suppliers with integrity and respect

Qualifications & Experience (Essential)
- Previous experience working within a travel sales role.
- Previous assessment experience/award
- Previous managerial/assistant manager experience
- Previous training experience
**Desirable**:

- IQA award
- Training/ Teaching award
**Skills**:

- Excellent organisational and time management skills.
- Strong initiative skills to drive business objectives forward.
- Flexible to meet the needs of the business.
- Attention to detail and high levels of accuracy.
- Strong digital skills
- Assertive/confident classroom management techniques (desirable)
**Team Work**:

- Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
- Ability to work effectively with people from diverse backgrounds.
**Communication**:

- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels.
- Effective motivational skills and the ability to remain positive and professional at all times.
**Values**
Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard.

**_General_**:

- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved_

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