Warranty Administrator

4 months ago


Carlisle, United Kingdom Motus Commercials Full time

Job Introduction
Motus Commercials located in** Carlisle** is on the lookout for a dedicated **Warranty Administrator** to join our friendly team providing exceptional levels of service to our customers. The position will see you working:
**5 days per week Monday to Friday, 8.30am - 17.30pm**

**Salary - £25000 - £35000**

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

- Holiday allowance of 23 days plus bank holidays rising to 25 days
- A pension that pays through salary sacrifice
- BUPA medical insurance discounted scheme
- Life assurance 2 x salary
- Career development pathways
- Vehicle purchase discount
- Employee discounts with the Network Benefits
- Employee assistance programme
- Colleague introduction award
- Great career development
- Onsite mental health first aiders
- Seminars providing education on mental, physical and financial wellbeing
- Being Brilliant Awards
- Engagement & Charity Events

Here at Motus Commercials we’re **proud **to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be **part of your future.**

As an** equal opportunity employer,** we do not discriminate and are committed to provide equal opportunities, a **fully **inclusive** work environment and fairness for all.

As a **Warranty Administrator **at Motus Commercials in **Carlisle** we will be looking for you to be able to demonstrate:

- Desire to work in a fast paced, demanding environment
- Experience working with retail and warranty systems/software
- Be able to follow Manufacturer guidelines for claim input
- Display a high level of customer service
- IT Literacy
- Brilliant levels of communication written and verbal
- To ensure profit opportunities are maximised and target month end WIP levels are achieved
- Enthusiastic, Team Player, Flexible.

Main duties will be:

- Service costing and invoicing as required Inc. retail, warranty, and contract in a timely manner and to a high standard.
- Assist in the control of admin work levels and outstanding open jobs.
- Complete warranty and repair and maintenance claims in line with DAF policies
- Providing administration support to the workshop for example raising estimates and securing authority for work to be carried out
- Dealing with customer queries.
- Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running
- To understand key performance targets and support your colleagues and team to achieve them
- To embrace all opportunities of learning and developing alongside some of our Brilliant skilled Service Administrators.
- To enjoy your time as a Brilliant Colleague within Motus Commercials.


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