Swansway Carlisle Audi Service Advisor
5 months ago
Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: assisting with the sale of accessories and service plans.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
- **Qualifications received **_
On successful completion of the one year programme, you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
- **Desired skills **_
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- **Future prospects **_
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements **_
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_
**Job Types**: Full-time, Apprenticeship
Pay: From £6.70 per hour
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
-
Swansway Carlisle Audi Service Advisor
6 months ago
Carlisle, United Kingdom Audi Apprenticeships Full timeAudi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...
-
Apprentice Service Advisor
6 months ago
Carlisle, United Kingdom Audi Full time**Why should I choose Swansway for an Apprenticeship?**: Swansway is passionate about creating opportunities for developing talent into the motor industry, market leaders in what we do training and growing our own talent is one of our top priorities. We invest heavily in only the best training for our Apprentices to ensure in turn we give the best service to...
-
Service Advisor
6 months ago
Carlisle, United Kingdom Audi Full time**The opportunity**: As a Service Advisor for Swansway you’ll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will manage the front of house customer journey and offer...
-
Valeting Supervisor
6 months ago
Carlisle, United Kingdom Audi Full time**The Opportunity**: We are looking for a Supervisor to join our Valet team at Carlisle Audi. As the Valet Supervisor, you’ll be a key part of the everyday smooth running of our busy dealership. **More about the role**: - Organising daily deliveries. - Ensuring that all vehicles are valeted to the highest standards. - Working with Management to keep...
-
Swansway Carlisle Audi
5 months ago
Carlisle, United Kingdom Audi Apprenticeships Full timeAudi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...
-
Audi Sales Professional
2 days ago
Carlisle, Cumbria, United Kingdom Audi Full timeA competitive salary of £25,000 per annum is available for the successful Audi Sales Executive. About UsAt Swansway Motor Group, we pride ourselves on being a leading retailer in the UK automotive market.Job DescriptionThis is an exciting opportunity to join our team as an Audi Sales Executive at one of our state-of-the-art dealerships. As a skilled Sales...
-
Warranty Controller
6 months ago
Carlisle, United Kingdom Audi Full time**The opportunity**: We are currently looking for a Warranty Administrator to join our team. Reporting into the Aftersales Manager you will be working with the Aftersales team and workshop to ensure our warranty records are correctly administered and maintained. It will be your responsibility to ensure that all warranty submissions including credits,...
-
Warranty Controller
6 months ago
Carlisle, United Kingdom Audi Full time**The opportunity**: We are currently looking for a Warranty Controller to join our team. Reporting into the Aftersales Manager you will be working with the Aftersales team and workshop to ensure our warranty records are correctly administered and maintained. It will be your responsibility to ensure that all warranty submissions including credits, claims,...
-
Customer Service Assistant Apprentice
5 months ago
Carlisle, United Kingdom Audi Apprenticeships Full timeAudi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...
-
Automotive Service Advisor
6 months ago
Carlisle, United Kingdom Telford Skoda (Carlisle) Full time**Automotive Service Advisor Job available!** **Location Carlisle** We are recruiting for a fantastic opportunity with a growing franchised dealership! **Job Role** An exciting opportunity has arisen for a successful and motivated experienced automotive Service Advisor to work for a busy dealership. We are a family run Skoda Dealership. We are looking...
-
Business Development Representative
1 month ago
Carlisle, Cumbria, United Kingdom Swansway Group Full timeAs a Sales Executive at Swansway Group, you will be responsible for selling our full product range of new and used vehicles while delivering exceptional customer service. You will work closely with the Sales Manager to handle sales enquiries and follow the company's sales process to ensure customer needs are met. Key responsibilities include:Building strong...
-
Parts Delivery Driver
5 months ago
Carlisle, United Kingdom Volkswagen Full time**The opportunity**: We are currently looking for a Full Time Parts Delivery Driver to join our parts deliver centre. The role of a Parts Delivery Driver is to provide a prompt collection and delivery service to our customers in the local area dropping off various Volkswagen vehicle parts. **More about the role**: - Delivery and collection of vehicle...
-
Service Advisor
5 months ago
Carlisle, United Kingdom Perfect Placement UK Ltd Full time**County**: Cumbria **Town/City**: Carlisle **Sector**: Service Department, Car Dealership **Salary**: £30000 per annum **Job ref**: 131627 **Service Advisor needed in Carlisle**: - Basic Salary of up to £30,000. - Working Hours - Monday - Friday (8:30am - 5:30pm), 1 in 3 Saturday morning's on a Rota basis. - Experience using Kerridge / Pinewood...
-
Car Sales Development Professional
2 weeks ago
Carlisle, Cumbria, United Kingdom Swansway Group Full timeAs a Sales Executive at Swansway Group, you will be responsible for selling our full product range of new and used vehicles while delivering exceptional customer service to our customers. Reporting into the Sales Manager, you will handle sales enquiries through various channels and work towards meeting set targets and KPIs.Key Responsibilities:Handle sales...
-
New and Used Car Sales Executive
3 days ago
Carlisle, Cumbria, United Kingdom Swansway Group Full timeWe are looking for a talented Sales Executive to join our Swansway Group team. In this role, you will be responsible for selling our full product range of new and used vehicles, while delivering exceptional customer service to our customers.About This OpportunityThis is an exciting opportunity for individuals who are passionate about selling cars and...
-
Manufacturing Sales Professional
4 weeks ago
Carlisle, Cumbria, United Kingdom Audi Full timeRole OverviewAudi is seeking a skilled Sales Executive to join our expanding team. As a Sales Executive, you will be at the forefront of selling both new and used vehicles while delivering unparalleled customer service.The Sales Executive position at Audi is an integral part of our sales team. Reporting directly to the Sales Manager, you will be responsible...
-
Vehicle Sales Consultant
3 days ago
Carlisle, Cumbria, United Kingdom Swansway Group Full timeWe are seeking a highly motivated and results-driven Sales Executive to join our Swansway Group team. As a Sales Executive, you will be responsible for selling our full product range of new and used vehicles, while delivering market leading customer service to our customers.Job DescriptionIn this role, you will report directly to the Sales Manager and will...
-
Automotive Sales Specialist
2 days ago
Carlisle, Cumbria, United Kingdom Swansway Group Full timeAs a key member of the Swansway Group sales team, you will be selling our full product range of new and used vehicles while delivering market leading customer service to our customers. Reporting into the Sales Manager, your responsibilities will include handling sales enquiries face-to-face, via telephone, internet and email.About This RoleThis is an...
-
Carlisle, Cumbria, United Kingdom Carlisle Brass Ltd Full timeAbout the RoleWe are seeking a highly skilled Digital Infrastructure Leader to join our team at Carlisle Brass Ltd. This is an excellent opportunity to leverage your expertise in IT infrastructure, systems, and software development to drive digital transformation initiatives and enhance operational efficiency.Key ResponsibilitiesDevelop and Execute IT...
-
Automotive Service Advisor
6 months ago
Carlisle, United Kingdom AKA Recruitment Ltd Full time**aka Recruitment **are excited to continue working with a fantastic dealership group to bring you this Service Advisor position. Working at their Carlisle branch, although past automotive experience is advantageous, previous customer service advisors out of the trade will also be considered **Job Duties Include**: - Dealing with Customer both face to face...