Desktop Support Assistant

7 months ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

Are you a tech enthusiast with a flair for installing hardware and performing basic troubleshooting support? Are you passionate about assisting end-users and resolving their technical issues efficiently? If so, we have an exciting opportunity for you

Gateshead Health Foundation Trust is dedicated to delivering outstanding IT solutions and services to our end-users. We are currently seeking a skilled and motivatedDesktop Support Assistantto join our exceptional team. As a Desktop Support Assistant, you will be the go-to person for ensuring our end-users have the correct technology to perform their roles, enabling them to work seamlessly.

Monitor desktop systems' performance and proactively address potential issues to prevent disruptions in productivity.

Adhere to IT security policies and protocols to protect sensitive information and maintain the integrity of the organisation's data.

Diagnose and troubleshoot hardware and software problems, escalating complex issues to higher-level support teams when required.

Assess the suitability of PC locations from a Health & Safety perspective in relation to adequate lighting, desk space, seating arrangement.

What do you get in return? Well, here at Gateshead Health NHS Foundation Trust you will be part of a forward-thinking company that values its employees' growth and fosters a culture of innovation. You will have the opportunity to work with a diverse and talented team that encourages collaboration and knowledge sharing, as well as access to ongoing training and professional development to enhance your technical skills and expertise.

This could be your chance to make a real impact by providing essential support to our end-users. If you are ready to embark on an exciting journey in desktop support and be a key player in our mission to deliver exceptional IT services and solutions, we invite you to apply

**Knowledge, Skills and Experience**:

- Educated to A Level, preferably with ICT Qualification or ICT A ‘Level equivalent.
- Knowledge of hardware components and the ability to diagnose and resolve hardware-related issues.
- Strong analytical and problem-solving skills with the capacity to think on your feet and adapt to dynamic situations.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical users effectively.
- A customer-centric approach with a passion for delivering exceptional support and ensuring end-user satisfaction.
- Ability to work independently and collaboratively in a team-oriented environment.
- NHS experience is desirable



  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An opportunity has arisen for a Desktop Support Officer to support the delivery of high-quality IT Support Services to the Trust. We are looking for motivated, proactive individuals with a clear patient focus to join the Desktop Support Team delivering high quality second and third line support to our end users. You will be able to demonstrate excellent...


  • Gateshead, United Kingdom Mind Gym Full time

    Gateshead/Hybrid (1 day in office) 2pm - 10pm Monday to Friday   Salary - up to £35k + bonus  MindGym was created to transform the performance of people, by changing how they think, feel and behave every day. We deliver change through our one-to-one Coaching app and digitally enabled workshops which form part of a growing suite of products. ...

  • Desktop Security Lead

    7 months ago


    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Maintaining a high quality of end user support services related to all IT issues both within GHNT and supported third party organisations. Ensuring that all applicable service level agreements with internal and external users are met and providing feedback on performance in relation to these SLAs. Ensure that the highest quality advice and support is...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Experience of installation, support and troubleshooting of PC peripherals, including printers, scanners and PDAs. Knowledge of and experience in using helpdesk software. Familiarity with on-line technical and support resources. Ability to communicate with a wide range of end users from multiple backgrounds and organisations, including difficult...


  • Gateshead, United Kingdom Gateshead Council Full time

    **Desktop Delivery Officer** **(Permanent, Hybrid working)** **Gateshead Council** **Salary F **SCP** **14-19** **-** **£27,334** **-** **£29,777**p**.a** An exciting opportunity as arisen to join our IT Desktop Delivery Team with Gateshead Council. IT Services, within the Resources and Digital Directorate, operates at the very core of the Council's...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical users effectively. A customer-centric approach with a passion for delivering exceptional support and ensuring end-user satisfaction. Ability to work independently and collaboratively in a team-oriented environment. NHS experience is desirable

  • IT Support Specialist

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job Title: IT Helpdesk AnalystJob Description:We're looking for an IT Helpdesk Analyst to join our team in the Gateshead office. As an IT Helpdesk Analyst, you will be assisting and supporting the IT Manager across a diverse portfolio of work. This role covers full administrative duties within the department.This is a great opportunity to work with a variety...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Senior Assistant to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Main ResponsibilitiesProvide first-level technical support to users...

  • IT Support Technician

    4 weeks ago


    Gateshead, United Kingdom Baltic Apprenticeships Full time

    IT Support Technician OpportunityThis is an excellent chance for an enthusiastic individual to start their career in IT with an award-winning, managed services company. The company is looking for an apprentice to join the Field team and undertake a Level 3 Support Technician Apprenticeship.Key Responsibilities:Provide 1st line support for the Service...

  • IT Support Specialist

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job Title: IT Helpdesk AnalystAbout the Role:We are seeking an IT Helpdesk Analyst to join our IT team in the Gateshead office. As an IT Helpdesk Analyst, you will be assisting and supporting the IT Manager across a diverse portfolio of work. This role covers full administrative duties within the department.Key Responsibilities:First line support for...


  • Gateshead, United Kingdom ARTEMIS SUPPORT LTD Full time

    **Residential Support Worker (LD)** Artemis Support are a local children’s home provider with an established reputation of over 10 years providing excellent care to children and young people across the Tyne & Wear location. We are expanding our team and are looking for experienced, resilient, and motivated individuals with a passion to help and support...


  • Gateshead, United Kingdom ARTEMIS SUPPORT LTD Full time

    **Residential Support Worker (LD)** Artemis Support are a local children’s home provider with an established reputation of over 10 years providing excellent care to children and young people across the Tyne & Wear location. We are expanding our team and are looking for experienced, resilient, and motivated individuals with a passion to help and support...


  • Gateshead, Gateshead, United Kingdom Shared Services Full time

    Company OverviewAs a leading specialist FM provider in the UK, we offer a unique opportunity to be part of our growing team. Our employee-owned business is committed to delivering outstanding service and fostering a positive work environment.Estimated Salary: £28,000 - £35,000 per annumJob DescriptionThe IT Helpdesk Analyst will provide first-line support...

  • IT Support Specialist

    1 month ago


    Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job Title: IT Helpdesk AnalystAbout the Role:We are seeking an IT Helpdesk Analyst to join our IT team in the Gateshead office. As an IT Helpdesk Analyst, you will be assisting and supporting the IT Manager across a diverse portfolio of work. This role covers full administrative duties within the department.Key Responsibilities:First line support for...

  • Care Support Worker

    4 weeks ago


    Gateshead, Gateshead, United Kingdom The Human Support Group Limited Full time

    About the RoleWe are seeking a compassionate and caring individual to join our team as a Care Assistant at The Human Support Group Limited. As a Care Assistant, you will play a vital role in supporting our clients to live safe and supported lives in their own homes.Key ResponsibilitiesSupport clients with personal care, including bathing, dressing, and...

  • Support Care Worker

    7 days ago


    Gateshead, Gateshead, United Kingdom The Human Support Group Limited Full time

    Company OverviewThe Human Support Group Limited is a leading provider of care services, dedicated to delivering high-quality support to individuals in their own homes.Estimated Salary£11.44 per hour (competitive hourly rate)Job DescriptionAs a Support Care Worker at The Human Support Group Limited, you will play a vital role in providing personalized care...

  • Care Assistant

    6 months ago


    Gateshead, United Kingdom The Human Support Group Limited Full time

    Company Description Location:  Callendar Court, Gateshead Pay Rate:  £11.44 per hour Shifts available:  7am-10pm, 7pm-7am What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and curveballs. With a career as a Care Assistant at The Human Support Group, every day will be different to...

  • Support Assistant

    2 months ago


    Gateshead, Gateshead, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Job SummaryWe are seeking a compassionate and dedicated Care Assistant to join our team at beBee Professionals in Gateshead. As a Care Assistant, you will play a vital role in providing support and direct care to our clients, enhancing their quality of life on a daily basis.Key ResponsibilitiesAssist clients with daily personal tasks, such as bathing,...


  • Gateshead, Gateshead, United Kingdom The Human Support Group Limited Full time

    Company OverviewThe Human Support Group Limited is a dynamic organization dedicated to delivering exceptional care services. As a Care Assistant, you will be part of a close-knit team that makes a real difference in the lives of our clients.Salary and BenefitsWe offer a competitive salary of £11.44 per hour, ensuring you are fairly rewarded for your...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Experience in using and maintaining databases. Knowledge of and experience in using Service Desk software, including call transfer to other organisation helpdesk systems Familiarity with on-line technical and support resources. Possess ITIL Green Badge certification. Possess Service Desk Institute Service Desk Analyst qualifications. Willingness to enhance...