IT Support Technician
4 weeks ago
IT Support Technician Opportunity
This is an excellent chance for an enthusiastic individual to start their career in IT with an award-winning, managed services company. The company is looking for an apprentice to join the Field team and undertake a Level 3 Support Technician Apprenticeship.
Key Responsibilities:
- Provide 1st line support for the Service Desk
- Work on support tickets and provide project support to senior engineers
- Assist with the setup of desktops & laptops
- Deal with ticket queries including password resets, new user requests and fault logging
- Assist with infrastructure refreshes and Telephony rollouts
- Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
- Liaise with internal customers to ensure that services are being delivered
- Work with SLAs whilst delivering efficient resolutions towards First Time Fix Rates
Benefits:
- £15,500 per annum
- Monday to Friday 9am-5pm
- 25 days annual leave plus bank holidays
- Travel benefits including free parking, subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Requirements:
- Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme.
- Excellent communication skills both written and verbal
- A keen interest in learning new IT technologies
- Positive and resilient
- Customer focused
- Personable and friendly
- Well organised
- Takes the initiative
- A logical approach to troubleshooting hardware and software issues
- Good attention to detail
Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application. Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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