Care Coordinator

3 weeks ago


Omagh, United Kingdom Care Plus (N.I.) Ltd Full time

**Overall Purpose of the Job**

It is the responsibility of the Care Co-ordinator to assist the Office Supervisor/Registered Manager in the running and implementation of the service provision, they will help in achieving the aims and objectives of the Company with maintaining the level of quality in the service provided and ensure they remain compliant with the requirements of the RQIA and NISCC. To assist the Office Supervisor/Registered Manager in promoting the services provided by the Company and liaising with commissioners, prospective service users, health professionals and other agencies connected with providing the service. The Care Co-ordinator needs to be flexible in the hours that they work and in the area’s that need to be covered.

**Main Duties and responsibilities**:

- To assist in the day-to-day operation of the business, involving direct line management for a team of community care workers. This includes the administration of their weekly workload ensuring that services are delivered in line with the contract and the company’s policies and procedures.
- To co-ordinate the introduction of new and existing packages of care as specified by the commissioner.
- To communicate as needed with external organisation (e.g. Social Workers, Healthcare Professionals etc.) in respect of the Service User’s needs, and ensuring that they are made aware and kept up-to-date of all pertinent changes in the Service User’s condition and care package.
- To participate as required in the multi-disciplinary assessment of Service User needs and ensure the person-centred care plans are drafted and regularly updated.
- To ensure that you represent the Company in a professional manner at all times and are respectful of the Service Users’, their families carers and home environment.
- To participate in staff development, training and performance appraisals.
- To comply with all Policies and Procedures of the Company, as appropriate.
- To engage in Quality Control Management through contacting Service Users by telephone to ensure the service is being delivered in line with the Company’s Policies and Procedures.
- To Participate in Staff, Team and Quality Management Review Meetings as directed by the Office Supervisor/Registered Manager.
- To engage with and positively undertake on-call duties on a rota basis as required by the Office Supervisor/Registered Manager.
- To undertake other duties (including care in the community when necessary) that are relevant to the post in order to accommodate fluctuations in workloads.
- This job description is not exhaustive, and you may be required to do other tasks relevant to the job.

**Essential Criteria**
- NVQ Level 3 in Health & Social Care or similar
- Have the ability to work on your own initiative as well as a team member
- Have use of a mobile-phone
- Have full time use of a car
- Excellent communication & organisational skills
- Be willing to undertake training as required
- A friendly caring attitude
- Passion for care
- The ability to be flexible and to work under pressure
- The ability to deal with volatile situations
- Leadership skills
- IT skills and competency in Microsoft Office
- Previous experience in domiciliary care or a similar roll
- Delegation and planning skills
- Please be aware that enhanced disclosure checks with Access NI are required

**Desirable Criteria**
- NVQ level 4 or 5, HNC or HND in Health & Social Care or Equivalent
- A geographical knowledge of the area

**Job Types**: Full-time, Permanent

**Salary**: £12.50 per hour

Day range:

- Monday to Friday

**Experience**:

- Health and Social Care: 1 year (preferred)

Work Location: One location



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