Administrator Planner
23 hours ago
The Admin Planner will work to ensure that all of the working orders are in the scheduling system in order for the work to be assigned to the correct engineers.
Admin Planner required in Solihull
Working within the Service Delivery team and using the latest scheduling software (PSO 360), you will be involved in managing the delivery of hard services PPM (Planned Preventive Maintenance) & reactive works allocated.
The Admin Planner will work to ensure that all of the working orders are in the scheduling system in order for the work to be assigned to the correct engineers.
Admin Planners working pattern is Monday to Friday working on a shift rotation between 7am and 7pm
This role is based in our offices near Birmingham International airport and a 5 minute walk from the International train station.
**Salary and Benefits**
Basic annual salary up to £21,000
25 Days annual leave plus 8 bank Holidays
Life Assurance
Employee Assistance Programme
Virtual GP and Optima Health
Share Incentives
Save as You Earn scheme
Salary Finance Scheme
**Responsibilities**
- To accurately record all job related information on the appropriate IT systems.
- Ensure all jobs are completed within the required SLA and costs following correct processes.
- Systematically work through reports to ensure the relevant work orders are ready to be scheduled in the system within the required SLA.
- Raise Purchase orders so that engineers can complete reactive work within SLA
- Update each work order in Maximo with the relevant accurate information.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
- Deal with all communications in a professional and prompt manner.
- Escalate issues with specific jobs, clients or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills including use of CAFM systems for example Maximo and excellent excel skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.
**How to apply
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