Quality Officer

2 weeks ago


Sunderland, United Kingdom University of Sunderland Full time

To provide a high quality of professional support in the area of academic quality
management, in the first instance to partnerships provision across the University.
Also to any faculty across the University; to lead and manage relevant processes in
line with university policies and procedures to meet internal and external
requirements.

**Key Responsibilities**
**and Accountabilities**:

- The post holder will be expected to have or acquire core knowledge of the main

processes of programme and partner approval and review. The post-holder will
be expected to deploy their expertise to lead and manage approvals and reviews
as appropriate to ensure that students receive education of a high quality and
standard. They will be expected to:
Provide efficient and professional integrated support based on sound
knowledge.
Provide comprehensive advice to academic and support staff and external

codes of practice, the effective production of documentation, and the
evaluation of documentation.

Take a lead role in coordinating arrangements and documentation in
consultation with faculty colleagues.

Undertake initial evaluation of information (both quantitative and qualitative)
in support of approval and review processes and produce evidence-based
reports of a high standard.

Draw the attention of the Quality Manager to any issues of concern which

cannot be addressed at the level of the post-holder.
- To support the identification of good practice, as well as areas for enhancement

as appropriate to disseminate good practice.
- To provide formal staff development and informal briefing to academic and

support staff and student representatives to engage with quality management.
- To develop specialist knowledge and expertise in the management of one or more

areas of cross-cutting activity relevant to all faculties which they will share with
colleagues. Areas of specialism may include (but are not limited to):
External Examiners
Professional body oversight
Transnational Education
Apprenticeship provision
Modifications to programmes
Partnerships
Programme Approval
Programme-Specific Regulations
- To support partner approval and review activity and be prepared to undertake
- international travel in support of this.- To support working groups, boards, committees or sub-committees as required.

In all cases post-holders will be expected to provide a proactive and professional
service to committee members and other interested parties.
- To engage positively in the development of online and electronic communication,

storage and retrieval including the use of institutional databases. This will be

interactions and process management.
- Participate in good practice fora, including regional or national consultation and

communication events and proactively bring back suggestions to improve
practice.
- To evaluate and provide information and evidence for any external reviews at

institutional, faculty or partner level as required.
- To undertake other duties which the Quality Manager or Academic Registrar may

require.

**Special**
**Circumstances**:
The post-holder will be required to undertake some local and national travel which
may require early starts and/or late finishes and/or overnight stays, and may be
required to undertake significant overseas travel which will include overnight stays
(not usually longer than a week) and may require weekend travel.

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria**

**_Essential_**
**Qualifications and Professional Memberships**:

- A good Honours degree or equivalent relevant experience.***

**Knowledge and Experience**:

- A proven understanding of the value of delivering high quality and consistent

support services and experience of working constructively with academic and
administrative colleagues in faculties.
- Good interpersonal skills** **including the** **ability to work collaboratively and

supportively with colleagues to make best use of the time and skills available.
- Self-motivation and the ability to work without direct supervision.***
- The ability to manage the appropriate sharing of work with the supervisee.
****:

- Demonstrable experience of scheduling and managing complex processes.
****:

- Proven ability to analyse and evaluate written and numerical evidence
effectively, with a high level of data fluency.****:

- Experience of writing** **evidence-based and data-driven reports to a high
- standard.- Excellent oral communication skills.
- Proven ability to work under pressure and deliver to deadlines.***
- Confidence in the use of IT packages including Microsoft Office, and

willingness to acquire further IT skills.****:

- The ability to provide clear and appropriate advice and explanations and the

judgment to know when to escalate issues to the line manager.

motivation and initiative to seek opportunities for continuing professional
development.***
- Experience as an expert in one or more areas relevant to the post


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