Technical Services Head of Billing

3 weeks ago


Manchester, United Kingdom Mitie Full time

**Job Overview**:

- The role reports to the Senior Billing Operations Manager as part of the Mitie Shared Services group working closely with the Divisional Finance and Operational teams. The position focuses on the Technical Services Order to Cash Application Billing processes across Mitie working in partnership with Mities BPO vendor Genpact.

They will also be responsible for managing the retained O2C Billing team, ensuring that relevant processes and procedures are followed appropriately and in accordance with relevant SLAs, delivering a high quality customer service.

The individual will have a working understanding of the Order to Cash process, experienced in team management, excellent analytical skills, and an ability to understand and solve complex issues. The individual is a good communicator, has excellent stakeholder management skills, is an effective influencer, and is comfortable working in a matrix environment.

The key objectives of the role are to:

- Coordinate response to client audits and dip tests, providing assurance in relation to contractual compliance
- Coordinate cross funcitional problem solving in order to address AI and WIP related issues

**Main Duties**
- Ensure the following activities are delivered timely and accurately by the relevant functions/team through close supervision of the end-to-end WIP process:

- Full end to end billing management of all mobile and dedicated contracts under the Centre of Excellence
- Staff Management of a team of 24 with 4 direct reports (team leads)
- Distribution of workload across team accordingly and responding to business needs
- Recruitment and performance management of the whole team
- Build and maintain clear reports and trackers to monitor progress to management
- WIP trackers maintained with status updates against jobs
- Collation of comments and analysis on high margin and loss-making jobs
- To understand and comply with policies and procedures
- Attend review meetings relating to working capital and those which are contract specific
- Managing efficient and accurate conversion of WIP to Accrued Inline with Revenue Recognition Policy
- Managing conversion of WIP and AI to bill
- Identify and implement continuous improvements on the OTC process to drive timely cash conversion
- Ensure timely and accurate completion of monthly reports ensuring integrity, and accuracy, and providing clear visibility of the financial health of the business units.
- Being pro-active in identifying and implementing added value opportunities
- Support operations teams with cost management of client contract costs
- Undertake additional duties in line with capabilities as required
- Some travel between Mitie and client offices
- Occasional travel to India may be required

**What we are looking for**:

- Good demonstratable interpersonal and communication skills
- Be tenacious, i.e. proactively following up on issues and outcomes driven
- Advanced experience of Microsoft Excel (Pivots & VLOOKUP Essential)
- Well educated with a relevant accounting qualification an advantage
- Good understanding of day-to-day operations of a Finance department / Order to Cash (OTC) process
- Deadline driven with the ability to manage own time and prioritise workload
- Ability to work within a flexible and virtual team structure dealing with key stakeholders at all levels
- Good attention to detail and data analysis skills
- Good communication skills with the ability to present complex financial information



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