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Live Chat Agent

2 months ago

Manchester, United Kingdom Billing Better Full time

**Location**: Manchester

**Salary**: £22-26k

**Job Summary**:
We're a digital-first company dedicated to delivering top-notch services to our customers. We're on the hunt for team members with excellent communication skills, multitasking abilities, and a true passion for customer service. As a Customer Success Assistant, you'll be the superstar providing exceptional customer support through our live chat platform.

**Key Responsibilities**:

- Responding quickly and professionally to customer inquiries via live chat
- Providing accurate and relevant information to customers in a timely manner
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Documenting customer interactions in our CRM system
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Suggesting improvements to our live chat system and customer service processes
- Carrying out any other duties to support the customer service team

**Requirements**:

- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
- Familiarity with CRM software and live chat platforms
- Ability to work well in a team-oriented environment
- Willingness to work flexible hours, including weekends and holidays if necessary

**Bonus Points**:

- Experience in a tech or fintech company.
- Familiarity with Billing Better's mission and values.

**What We Offer**:

- A competitive salary and a comprehensive benefits package.
- The opportunity to make a real impact in a fast-growing, innovative company.
- A supportive, inclusive, and fun work environment where your ideas and input are valued.
- Professional development and growth opportunities, including access to training and resources.
- The chance to be part of a passionate, diverse team that loves what they do and is committed to making a difference.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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