Billing Operations Analyst
2 weeks ago
Billing Operations Treatment Analyst page is loaded Billing Operations Treatment Analyst
Apply locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago job requisition id R0011162 The Billing Ops Treatment Analyst is a fundamental part of our Bill & Pay Operations team in TalkTalk Consumer, the role ensures that the customer experience is maximised, whilst maximising the revenue collection from all bill and pay runs.
You will analyse reports to identify system discrepancies between our billing system, customer relationship system and the network. Owning the end-to-end process of root cause of the discrepancy, interim workaround creation to ensure customers are not impacted and front-line agents are supported, liaise with change to get defect prioritised and into production.
We are on an encouraging trajectory, reducing costs and improving our customer experience (NPS) but there is a huge amount still to do, and the Billing Treatment analyst role has a pivotal role to play in ensuring a positive customer experience and maximising revenue.
The Billing Operations Treatment Analyst will…
• Be able to articulate the impact of the discrepancies found on the Customer and revenue and present to senior stakeholders.
• Provide billing technical expertise to support change and defect prioritisation including attendance on incident calls where required.
• Reporting to the Billing Manager (Assurance and Credits) and the Head of Bill & Pay Ops the overall view of system discrepancies, customer impacts and revenue loss.
• Work with the Bill & Pay Manager (Treatment and CI) to ensure any workarounds are in place for customers who have the potential to overbill ensuring we are compliant with Ofcom Meter and Billing regulations.
• Have a working understanding of databases and SQL as a minimum, with an understanding of Azure and PowerBI preferable
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Billing Operations Treatment Analyst FTC
locations Salford Quays, Manchester time type Full time posted on Posted 30+ Days Ago Billing Operations Treatment Analyst
locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago We’re on a mission to bring simple, affordable, reliable and fair connectivity to everyone.
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Billing Operations Treatment Analyst
2 weeks ago
Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full timeBilling Operations Treatment Analyst page is loaded Billing Operations Treatment Analyst Apply locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago job requisition id R0011162 The Billing Ops Treatment Analyst is a fundamental part of our Bill & Pay Operations team in TalkTalk Consumer, the role ensures that the customer...
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Billing Operations Treatment Analyst FTC
2 weeks ago
Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full timeBilling Operations Treatment Analyst FTC page is loaded Billing Operations Treatment Analyst FTC Apply locations Salford Quays, Manchester time type Full time posted on Posted Yesterday job requisition id R0011002 The Billing Ops Treatment Analyst is a fundamental part of our Bill & Pay Operations team in TalkTalk Consumer, the role ensures that the...
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Billing Operations Treatment Analyst FTC
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Salford, Greater Manchester, United Kingdom Knewin Full timeThe Billing Ops Treatment Analyst is a fundamental part of our Bill & Pay Operations team in TalkTalk Consumer, the role ensures that the customer experience is maximised, whilst maximising the revenue collection from all bill and pay runs. You will analyse reports to identify system discrepancies between our billing system, customer relationship system...
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