Billing Operations Treatment Analyst

1 month ago


Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

Billing Operations Treatment Analyst page is loaded Billing Operations Treatment Analyst Apply locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago job requisition id R0011162

The Billing Ops Treatment Analyst is a fundamental part of our Bill & Pay Operations team in TalkTalk Consumer, the role ensures that the customer experience is maximised, whilst maximising the revenue collection from all bill and pay runs.
You will analyse reports to identify system discrepancies between our billing system, customer relationship system and the network. Owning the end-to-end process of root cause of the discrepancy, interim workaround creation to ensure customers are not impacted and front-line agents are supported, liaise with change to get defect prioritised and into production.
We are on an encouraging trajectory, reducing costs and improving our customer experience (NPS) but there is a huge amount still to do, and the Billing Treatment analyst role has a pivotal role to play in ensuring a positive customer experience and maximising revenue.

The Billing Operations Treatment Analyst will…

• Identify any discrepancies in datasets and have the ability and drive to investigate those differences to propose and implement solutions.

• Be able to articulate the impact of the discrepancies found on the Customer and revenue and present to senior stakeholders.

• Work with internal and external partners and teams to develop fixes required, following the necessary internal processes to raise incidents and supporting defects.

• Provide billing technical expertise to support change and defect prioritisation including attendance on incident calls where required.

• Reporting to the Billing Manager (Assurance and Credits) and the Head of Bill & Pay Ops the overall view of system discrepancies, customer impacts and revenue loss.

• Work with the Bill & Pay Manager (Treatment and CI) to ensure any workarounds are in place for customers who have the potential to overbill ensuring we are compliant with Ofcom Meter and Billing regulations.

• Work with large datasets, with a focused intent on improvement for the customer.

• Have a working understanding of databases and SQL as a minimum, with an understanding of Azure and PowerBI preferable

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

Similar Jobs (2) Billing Operations Treatment Analyst FTC locations Salford Quays, Manchester time type Full time posted on Posted 30+ Days Ago Billing Operations Treatment Analyst locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago

We’re on a mission to bring simple, affordable, reliable and fair connectivity to everyone. We believe every customer matters, so we’ve been challenging the status quo from the word go to change things for the better.

We’ve created a working environment where you can be yourself and give your all whether that be from your front room or the boardroom. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers.

It won’t always be easy, but it’s always exciting. There are great opportunities for you, and our business, if you’re ready to stand for something

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