Call Centre Operative

2 weeks ago


Nottingham, United Kingdom Perfectpays Full time

Call Centre Operative

**Salary**: £25,000 Basic - £50,000 (OTE)
Hours: Full time (Monday- Friday 10am- 7pm)
Location - Nottingham
Start Date- Immediately
An exciting opportunity for a self- motivated individual to develop their career further with a world leading payments company, where they will work with a lot of autonomy and make a real difference, from their own postcode
About us
Perfect Pays supplies payment systems to UK businesses.
It is the Uk’s first and largest multi-device supplier to global and multinationals, a market leader with a unique platform.
We are dedicated to giving our partners an attentive and personalized service-that’s where you come in
Call Centre Operative - The Role
The position of Call Centre Representatives plays a vital role in the booking process for sales representatives and business development managers.
This is a commissionbased role for a number of appointments booked per customer with a base salary of £25,000 per annum.
The Call Centre Operative duties and responsibilities for this role are outlined below.
- Make bookings for business development managers.
- Make calls to potential customers for business develpment managers or sales representatives.
- Make calls to potential customers for business development managers or sales representatives.
- Make follow-up calls to potential customers and provide feedback or suggestions for process improvements based on customer interactions and trends observed.
- Acquire in-depth knowledge about the organization’s products, services and processes.
- Answer incoming calls promptly and professionally, following established scripts and guidelines.
- Ensure a positive customer experience by maintaining professionalism, empathy and effective communication skills.
- Gather and record customer information, inquiries and feedback accurately in the system.
- Remain calm and professional when handling difficult or irate customers, de-escalating tense situations.
- Follow established call centre protocols, scripts and guidelines for handling customer interactions.
- Comply with work schedules, attendance policies, and performance expectations set by the call centre management.
- Adhere to date privacy and security regulations, ensuring the confidentiality of customer information.
- Maintain accurate and detailed records of customer interactions, enquiries and resolutions.



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