Contact Centre Admin Hub Representative

3 weeks ago

Redhill, United Kingdom WTW Full time

Then we could have a role for you

The office is in a central location with close proximity to transport links and all the benefits you’d expect a large company to offer.

We offer a new starter induction, along with further training to keep your skills current and support your future growth. As an industry leader, we offer fantastic opportunities for career progression. We have a comprehensive benefits package including flexible hours, an annual bonus, a pension scheme, life insurance, medical insurance, eye care vouchers and many other options.

We have a fantastic workplace culture with colleagues who are always on hand when needed to provide help and support. This is evidenced within a recent colleague survey where 98% of colleagues felt that they have a positive relationship with their direct manager/supervisor

All new joiners are provided a laptop and a home working kit. When colleagues can work independently, they are able to work from home 1 day p/w. We find most people prefer to come into the office to have support around them from their colleagues.

**The Role**
- Record your actions accurately on our database
- Provide an exceptional level of customer service, adapting to different scenarios
- Positively represent WTW and our Clients by providing a friendly and professional service
- Work efficiently to achieve team and personal targets set around time to answer calls and offering a ‘Right First Time’ solution

**The Requirements**
- Keen to provide an exceptional service, with a positive and customer focused attitude
- Good communication skills (written and spoken)
- Ability to adapt to different situations
- Natural problem solver, able to work to a high level of accuracy
- Able to work well under pressure and meet solo / team targets
- Computer literate
- Keen to take ownership and assist customers with their queries
- Good time management

**Equal Opportunity Employer**

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity

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