Personal Travel Planner

5 months ago

Crawley, United Kingdom Travelopia Full time

**Are you a spirited traveler with an unquenchable wanderlust?** Do you thrive on turning dreams into reality, crafting unforgettable journeys for others? If you're nodding along, then we want you to be a part of our dynamic team as a Personal Travel Planner.

As a part of the larger group Citalia and Sovereign are award winning tailor-made Tour Operators who have been creating bespoke journeys for over 130 years. With destinations to choose from around the world, the journey we care most about is the one that’s on our customer’s wish-list. From cultural tours, city breaks, 5* beach holidays or castaway island adventures, we transform travel ideas into unforgettable holiday experiences. At our core, we’re dedicated travellers, just like you, who are inspired to see more of the world. Come and join us to create memories that will last a lifetime.

We are now searching for ambitious and driven Personal Travel Planners to join our team. Our Personal Travel Planners are responsible for curating memorable holiday itineraries by using their in-depth knowledge to provide an unforgettable experience. They are highly motivated, enthusiastic and proactive with a thirst for sales, travelling and ensuring our customers get an outstanding customer experience from enquiry to returning back from their holiday.

**What you’ll be doing**:

- Speaking with our direct customers and travel agents to create tailor-made and exciting holiday itineraries
- Proactively following up on warm sales leads and working to achieve and exceed sales targets
- Use our ‘Sales Framework’ to ensure you fully understand the customers’ requirements and offer the best call experience
- Use a variety of systems to book all elements of the customer’s holiday
- Continuously looking for sales opportunities and drive repeat business
- Dealing with the full lifecycle of customer queries and service from pre to post departure

**Who are we looking for?**:

- Previous sales experience would be preferred
- Experience using a GDS system such as Amadeus is highly advantageous
- Be dedicated to our customers and the service we give them in order to enhance their enjoyment of our holidays.
- High attention to detail showing accurate grammar and numerical skills.
- Enthusiasm, motivated and a passion to deliver excellent sales and service with a ‘can do’ attitude

**Join us and in return you'll be rewarded with**:

- Competitive basic salary and commission structure
- Various employee discounts and offers
- Cycle to work scheme
- Contributory Pension scheme
- Career progression opportunities

**Our commitment to equity, diversity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

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