Call Handler and Route Planner

7 months ago


Crawley, United Kingdom Cox Skips Ltd Full time

We are now seeking a full time call hander and route planner.

The role is based at our site in Turners Hill within our busy weighbridge office.

This is a high activity office and would suit someone who thrives on working in a busy environment. You will need to be able to maintain motivation throughout the day and have a can-do attitude.

Whilst experience would be an advantage, is not necessary -just the right outlook and an ability to retain information along the way, as initially there will be a lot to learn.

Key Responsibilities:

- Providing information and advice on products and services.
- Providing written quotations and confirmations.
- Plan and schedule jobs for skip lorries and waste services efficiently and cost effectively.
- Resolve any issues or delays in transportation operations
- Processing bookings via computer programme.
- Making outbound calls to drivers and customers.
- Administration for incoming / outgoing waste from our Waste transfer and recycling centre.
- Data entry.

Skills required:

- Ability to work in a high activity office environment.
- Confident telephone and written communication skills.
- Being comfortable working with IT systems, apps and a variety of different programmes.
- Ability to compose written quotations and responses to customers effectively.
- Ensure excellent customer service at all times.
- Disciplined and enthusiastic, self-driven and motivated.
- Strong organisational and multitasking abilities.
- A good knowledge of the local area.
- Problem-solving skills to address any issues or delays in transportation operations.
- Work well with others to achieve a common goal.

You will be required to work between the hours of 08.00 and 17.00 Monday to Friday and from 06.30 to cover holidays. Saturdays are worked on a rota basis, one in 3 between 07.00 and 12.00.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, or skills required.

The Cox Group is an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person



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