Medical Team Administrator/medical Secretary

3 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

The role would suit a hardworking, enthusiastic and friendly person who can remain calm and pleasant at all times. You must also be able to use your initiative and work unsupervised.

The post holder will be responsible for ensuring the timely delivery of clinical correspondence and will be required to be the first point of contact for patients and consultants. It is therefore essential that you are a good communicator with excellent interpersonal skills.

Previous experience in a customer care environment and good IT, typing and keyboard skills are essential. Duties will also include diary management, answering the telephone and dealing with queries from a number of sources in a calm and pleasant manner. Experience in minute taking and with the various hospital systems such as HISS and DIT3 would be advantageous.

PREVIOUS CANDIDATES NEED NOT REAPPLY
- As directed by the Senior Medical Administrator or consultants, update and maintain the consultant job planning system to ensure an accurate reflection of the consultant’s job plan.
- Provide a first point of contact for all levels of staff, patients and their relatives with the clinician.
- This will include advice and support to patients and their carers in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.
- To provide a courteous and professional service at all times with respect to communication to patients, colleagues and service users.
- Responsible for the initial handling of complaints or other information requests coming in to the clinical office.
- Ensure results/reports are chased in a timely manner and brought to the Consultant’s / Medical Teams attention. Ensure results are followed up so patients are given follow up appointments/discharged as appropriate.
- To work on own initiative to answer queries regarding patient’s results (for example, results from MRI’s and ensure these are picked up from the relevant department on a regular basis).
- To have an understanding of the CBU’s systems and processes to enable queries to be resolved effectively.
- Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
- To work on own initiative to answer queries regarding patient’s results (for example, results from MRI’s and ensure these are picked up from the relevant department on a regular basis).
- To have an understanding of the CBU’s systems and processes to enable queries to be resolved effectively.
- Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.
- To support the team in the ongoing management of 18 week pathways and cancer targets
- Provide assistance and support to clinicians and their teams in researching and preparing academic or other papers for publication or presentation.
- Ensure that all Consultants and their teams annual leave and study leave is communicated to the relevant areas and that where appropriate arrangements are made for either cover or reduction of clinics.
- To take responsibility for ensuring that consultant leave and other absences are communicated to the relevant person/department including outpatients, day case and inpatient waiting list offices.
- To coordinate the consultant theatre diary ensuring that all dropped theatre lists are communicated to day case and inpatient waiting list offices and service manager. To include where appropriate the preparation and distribution and updating of the operation lists and where required co-ordinate with other services or teams e,g. imaging.

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