Income Management Officers

4 months ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Job Ref: Haringey RQ1169724**

**_A DBS disclosure is listed as a requirement for this role_**

The team requires three Income Management Officers - Housing.

You should have detailed understanding of social housing policies, welfare benefits, and other related policies along with previous experience of providing advice on housing, welfare benefits and/or rent arrears.

**Key Responsibilities**:

- To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure.
- To understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take-up and use of these services irrespective of tenure.
- Make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and to provide excellent customer service in response to queries and whilst monitoring and managing accounts.
- To support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing an holistic approach to help residents to pay their rent and other charges.
- To understand and fully utilise the mobile and digital technologies, using the agreed IT systems as directed to prioritise debt prevention and collection, using your initiative to properly adapt actions to meet individual needs whilst achieving performance targets.
- To work collectively with colleagues and other teams o provide an excellent income management service to residents, considering the wider needs of the team, department

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Skills & experience**:

- Customer service experience
- Experience of providing advice on housing, welfare benefits and/or rent arrears.
- Delivering front-line services
- Previous experience of working with Debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
- Experience of dealing with and resolving complex disputes
- Extensive experience of working in a customer
- focused (including financial and accounting) environment, using computerised, data based systems.
- Good understanding of the respective obligations and responsibilities of the tenant and landlord.
- Detailed understanding of social housing policies, welfare benefits, and other related policies and the relevant regulations; and appropriate options for tenants to maximise their incomes.

Am **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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