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Customer Service Advisor

3 months ago

Bodmin, United Kingdom Cornwall Housing Full time

At Cornwall Housing, we’re about delivering homes and services to the communities of Cornwall. We're looking for people with Customer Service and IT/admin skills and experience to join the team. But it’s your approach that’s most important - we need talented people who can work with others and who want to make a difference Join our Cornwall Housing team for the career, but stay for the community

**About the role**

We're thrilled to offer an opportunity as a Customer Service Advisor (37 hours per week, fixed term contract until 30 November 2024) to join our friendly and professional call-handing team, who are the hub for customer contact within the organisation.

**Due to the nature of the role, the working hours are fixed - Monday to Friday, 8.45am to 5pm. You must be within a reasonable commute of our office in Bodmin.**

**About you**

We are looking for you to bring:

- Experience within a customer focused role.
- Problem solving skills are required as you will be resolving queries and you will offer solutions to a wide variety of situations.
- IT skills are essential.

**Our offer to you**

**Salary**:£23,094 per year

**Contract Type**:Fixed term contract until 30 November 2024, covering Maternity Leave.

If you decide to make the leap and join our team, you will also have an employee benefits package that includes:

- Local Government Pension Scheme
- 23 days annual leave plus bank holidays (rising to 28 after 5 years continuous service)
- Family friendly policies
- Hybrid working, working from home and in the office
- Business flexi time - with 2 days per month flexi leave allowed

**Safeguarding**

**To apply**

**Contact us**

INDCHL

**Job Types**: Full-time, Temporary
Contract length: 8 months

**Salary**: £23,094.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company pension
- Enhanced maternity leave
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bodmin: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Due to the nature of the role, you must be available to work from 8.45am-5pm (with breaks), Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Bodmin

Reference ID: 2198