Referral Administrator

5 days ago


Huntingdon, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

We are currently looking to recruit an enthusiastic and motivated full-time administrator to be part of a dynamic administration team based in
Kingfisher House, Huntingdon.

This particular role is within the Older Peoples Mental Health team and will be supporting the nurses and Psychiatrists. The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.

Use of a vehicle is required as you may need to travel to other Admin bases.

The post holder will be responsible for providing efficient, effective and timely administrative support for the mental health team. Such support will
include liaison with external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems
are maintained for the receipt and onward delivery of all referrals for all Divisions.

If you are looking for a new challenge, enjoy variety in your
work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability
needs then we want to hear from you.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

Please refer to the attached job description and person specification for full details of responsibilities

To register referral and process of all forms of correspondence, reports and summaries that are required by the team.
Action urgent 5 days referrals for the crisis locality teams.
Record information in to SystmOne accurately.
Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
Responding to Advice and Guidance requests from GP’s within a timely manner.
Action Police Alerts and Ambulance Alerts.



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